Courier Admin/Supervisor

NHS; Truro; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in the United Kingdom seeks a Courier Admin/Supervisor to oversee a team of 14 drivers. This position involves providing supervision, managing schedules, and maintaining effective administrative support. The ideal candidate will have a good educational background, experience in a team environment, and strong skills in Microsoft Office applications. This role also requires a focus on maintaining service standards and supporting the wellbeing of patients in Cornwall.

Qualifications

• Good standard of education including GCSE maths and English or equivalent.
• Previous experience of working within a team.
• Minute taking experience.

Responsibilities

• Provide effective supervision and administrative support to the Courier Service Team.
• Manage diary appointments/schedules for the manager and other staff.
• Produce documents and reports using Microsoft applications.

Skills

Computer literacy in Microsoft Office

Good communication skills

Ability to meet deadlines

Education

Good standard of education including GCSE maths and English

ILM 3 in supervision or willingness to achieve further qualifications

NVQ level 3 or equivalent in administration

Tools

Microsoft Word

Microsoft Excel

Job description

Courier Admin/Supervisor

The closing date is 01 January 2026

To provide effective supervision and efficient administrative support to the Courier Manager and Team. Supporting a team of 14 drivers working across the length and breadth of Cornwall delivering/collecting samples/specimens, blood, pharmacy, patient notes, equipment etc to over 200 sites, ensuring a good relationship with service users.

This role includes regular courier duties, with at least one day per week spent working on a courier driver's route.

Main duties of the job

General office duties, completion of weekly driver rotas, pay and leave utilising online system, dealing with service users to ensure needs are met, booking vehicles for repair with occasional driving. Planning training for drivers both routes and mandatory, supervising of drivers.

About us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Job responsibilities

Primary role to provide effective supervision and administrative support to the Courier Service Team, managing and prioritising own work schedule, using initiative, as necessary. Processing and dealing with employee and departmental confidential/sensitive material.

To create, manage and maintain accurate and efficient filing systems including general correspondence invoices and information.

Producing regular finance reports including recharges and set up of charges for new service users.

Routinely manage diary appointments/schedules for the manager and other staff within the courier services team, resolving conflicting issues where necessary.

Routinely provide secretarial duties for the department as required (typing, photocopying arranging meetings, filing and general office duties etc.) using all Microsoft applications.

Produce documents and reports in using Microsoft applications for Manager and all staff as required.

Accuracy of quality of typing and management reporting.

Regularly ensure that designated information systems are organised updated and maintained in an accurate and timely manner, adjusting, and setting up formulae in excel spreadsheet, as necessary.

Calculate and maintain accurate records of annual leave and sickness for the team.

Arrange Bank Staff cover in the event of absent driver/s.

Person Specification

Education / Qualifications and Relevant Experience

• Good standard of education including GCSE maths and english or equivalent
• ILM 3 in supervision and/or willingness to work towards and achieve further leadership qualifications
• Previous experience of working within a team
• NVQ level 3 or equivalent in administration
• Minute taking

Skills and Aptitude

• Computer literate in the use of Microsoft office, including word and Excel
• Good communication skills and excellent interpersonal skills
• Ability to meet deadlines and work under pressure whilst remaining calm

Knowledge and Abilities

• Ability to manage own workload, using own initiative and unsupervised
• Ability to relate and empathise with clients and members of the general public
• Awareness of duty of care regulations and health and safety legislation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cornwall Partnership NHS Foundation Trust