Country Lead eBay Live AM UK

eBay Inc.; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading ecommerce platform is seeking an experienced Account Manager to guide top sellers on eBay Live. This role focuses on building strong relationships, managing performance, and ensuring platform integration success. Candidates should possess leadership experience and a robust understanding of the ecommerce landscape, alongside strong analytical and communication skills. Join the team and help sellers thrive in an innovative, fast-paced environment.

Qualifications

• 5+ years of experience in account management or live marketplace.
• 5+ years of leadership experience.
• Strong project management and organizational skills.

Responsibilities

• Build and maintain a top tier team of account managers.
• Analyze seller business data for growth opportunities.
• Guide sellers through policy and platform changes.

Skills

Account Management

Leadership

Public Speaking

Analytical Thinking

Project Management

Education

Bachelor’s degree or equivalent experience

MBA or equivalent experience preferred

Job description

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Welcome to our community where authenticity thrives, bold ideas are welcomed, and everyone can bring their unique selves to work - every day. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.

Country Lead eBay Live Account Management - UK

About eBay Live: eBay Live is building the future of shopping - where sellers and buyers connect through livestream that blend entertainment, trust, and community. It's commerce with a heartbeat, powered by creativity and data, and built like a startup inside one of the world’s most recognized marketplaces.

We're looking for an Account Manager to help sellers thrive within eBay Live broadcasts. You'll be the trusted partner guiding top sellers after they launch - helping them grow audiences, drive GMV, and become category leaders. This role combines relationship management, strategy, and performance coaching. You'll help sellers improve stream quality, optimize their business operations, and connect their goals to eBay Live’s broader growth vision.

Key Responsibilities

• Build and maintain a top tier team of account managers. Focusing on positive relationships with strategic sellers through regular business reviews and strategic consultations with some of eBay’s largest and most successful accounts.
• Develop comprehensive strategies for enterprise sellers to ensure successful platform integration and early growth.
• Analyze seller business data to identify growth opportunities and potential risks.
• Demonstrate building customized business plans to help sellers achieve their growth targets and cadences in regards to eBay live.
• Train team on providing advanced platform knowledge and eBay live best practices for optimal programming.
• Work collaboratively with cross‑functional teams to resolve complex seller issues.
• Guide sellers through policy and platform changes while ensuring compliance.
• Track and analyze seller performance metrics to ensure growth targets are met.

Position Qualifications

• Bachelor’s degree or equivalent experience or higher from an accredited university. MBA or equivalent experience preferred.
• Been in Account Management or live marketplace for at least 5+ years.
• Been in leadership for at least 5+ years.
• Adaptable in a face‑paced, ever changing environment.
• Excellent influencing and presentation skills.
• Enjoys public speaking; shows genuine interest and passion in live commerce.
• Strong project management and organization skills.
• Strong analytical and critical thinking capabilities.
• Proven ability to build and handle relationships with all size of business+partners.
• Extensive knowledge of live e‑commerce industry trends and standard methodologies.
• Demonstrated leadership skills and ability to work independently.
• Consistent track record of high performance and team ranking.
• Strong cross‑functional leader who is also recognized as a collaborator and partner.
• Executive level verbal and written communication skills, including the ability to tell a compelling story backed by data.
• High degree of ownership and dedication to results.
• Self‑motivated to find opportunities and challenges in the business.
• Data‑driven approach to planning and decision making. Comfortable and hands‑on with data, analytics, and modeling. Strong understanding of P&L.
• Organized problem solver who balances attention to detail with efficiency.
• Willingness to become an expert in the industry, engage with customers directly, and a strong desire to help eBay live grow.

Core Proficiencies

• Customer Focus: Innovates in customer service approaches and anticipates seller needs.
• Critical Thinking: Ability to analyze sophisticated business situations and develop effective solutions.
• Leadership: Coaches others and serves as a role model within the team.
• Results Driven: Consistently achieve above‑average results despite obstacles.
• Communication: Excellent presentation and interpersonal skills.
• Change Management: Leads team through changes and coaches others effectively.

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