Counter Manager, John Lewis, Cambridge

La Prairie Switzerland; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury skincare brand in Cambridge is seeking an experienced Account Manager to lead a team and drive retail performance at John Lewis. The ideal candidate will have a background in luxury retail, strong leadership skills, and a passion for client service. This full-time role offers competitive salary with commission, generous holiday days, and employee benefits including product discounts.

Benefits

Competitive salary with commission

33 holiday days

Generous product allocation

Contributory pension scheme

Employee referral bonuses

Qualifications

• Proven experience in luxury retail or beauty.
• Strong leadership and communication skills.
• Passion for skincare and luxury service.

Responsibilities

• Lead and inspire your team to deliver exceptional client service.
• Drive sales and achieve retail performance targets.
• Develop and execute weekly business plans.
• Cultivate strong client relationships and build brand loyalty.
• Recruit and engage new customers to grow the client base.

Skills

Luxury retail experience

Leadership skills

Communication skills

Customer-first approach

Job description

Overview

Are you interested in working for a Swiss luxury brand known for its pioneering cellular anti-aging therapies? La Prairie is looking for an Account Manager working full-time to join our South Region team in Cambridge.

In this exciting role, you will lead a team of two Beauty Therapist Consultants and be responsible for managing our counter at John Lewis, Cambridge. Your main objective will be to implement effective weekly business plans and drive retail performance to meet and exceed targets.

You will have the opportunity to build relationships with our valued existing clients while also playing a key role in introducing new customers to the La Prairie experience.

Key Responsibilities

• Lead and inspire your team to deliver exceptional client service
• Drive sales and achieve retail performance targets
• Develop and execute weekly business plans
• Cultivate strong client relationships and build brand loyalty
• Recruit and engage new customers to grow the client base

What we’re looking for

• Proven experience in luxury retail or beauty
• Strong leadership and communication skills
• Passion for skincare and luxury service
• Results-oriented mindset with a customer-first approach

In return, La Prairie offers

• A good salary with a new competitive commission scheme
• 33 holiday days (including bank holidays) pro-rated based on working days
• Generous product allocation & discount
• Long Service Awards starting with 3 years’ service
• Gratis of new launches
• Contributory pension scheme – 5% employer contribution
• Employee referral bonuses

Join us and become part of a brand that combines science, art, and timeless beauty.