Counselling Service Coordinator

GET STAFFED ONLINE RECRUITMENT LIMITED; Bristol; On-site; GBP 31,000 - 40,000; Full time

Job summary

An educational institution in Bristol is seeking a Counselling Service Coordinator to lead and manage high-quality counselling services for students. You will ensure timely and professional support while coordinating the counselling team. Ideal candidates should have a degree in counselling, significant experience in higher education, and accreditation with BACP. This role offers a salary between £31,720 - £39,520 and a comprehensive benefits package.

Benefits

25 days holiday per year (FTE)

SMART pension

Comprehensive benefits package

Qualifications

• Qualification in counselling or psychotherapy at degree level or equivalent.
• Experience providing counselling services in a higher education setting.
• Accredited with BACP and knowledgeable about the BACP Code of Ethics.
• Proven experience in service coordination or leadership.
• Experience in implementing policies and procedures.

Responsibilities

• Lead and manage the counselling service.
• Oversee counselling team caseload and provide support.
• Assess referrals for appropriate support.
• Facilitate group counselling sessions.
• Collaborate with wellbeing and academic teams.

Skills

Counselling or psychotherapy qualification

Experience in higher education counselling

Knowledge of BACP Code of Ethics

Service coordination experience

Policy development skills

Strong administrative skills

Resilience in high workload

Education

Degree level qualification in counselling or psychotherapy

Tools

IT skills for data collection and reporting

Job description

Counselling Service Coordinator – 3 Month Fixed Term Contract

Closing Date: 08/10/2025

Location: Bristol

Salary: £31,720 - £39,520

Our client is more than just an educational institution – they are a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the Role

As Counselling Service Coordinator, you would lead and manage the delivery of high quality counselling services for our client’s student community. In this role, you will ensure that students referred for counselling receive timely, professional, and impactful support, helping them navigate personal challenges during their academic journey. Along with overseeing administrative tasks, the Counselling Services Coordinator will play a hands-on role in providing in-person counselling to students, offering direct support while managing the broader operations of the service.

What You’ll Do:

• Lead and manage the counselling service on campus, ensuring the effective delivery of support to students.
• Oversee and coordinate the caseload of the counselling team, providing guidance and support as needed.
• Assess student referrals from the wellbeing teams, making informed decisions on the appropriate support and risk management.
• Facilitate group counselling sessions on key topics, such as exam anxiety, when appropriate.
• Collaborate with the Student Wellbeing, Academic Administration, and Assessment teams on student risk management, fitness to study protocols, and crisis intervention.
• Liaise with external agencies and departments to create effective referral pathways for students requiring additional support.
• Implement counselling policies, procedures, and best practices that align with the University’s mental health and wellbeing strategies.
• Promote mental health awareness among staff and students, supporting staff development and improving understanding of its impact on student success.
• Provide regular reports to senior management on the performance of the counselling service and ensure compliance with the BACP Code of Ethics and other legal requirements.
• Ensure the efficient use of technology and systems to improve access to resources and counselling services for students and staff.

What You’ll Bring:

• A counselling or psychotherapy qualification to at least degree level (or equivalent).
• Substantial experience in providing counselling services in a higher education setting.
• Accreditation with BACP and thorough knowledge of the BACP Code of Ethics.
• Proven experience in coordinating a service or leading a team within a similar environment.
• Experience in developing and implementing policies and procedures to enhance service delivery.
• A confident and resilient practitioner, capable of making informed decisions based on thorough risk assessments.
• Strong administrative, IT, and record-keeping skills, with experience in data collection, reporting, and analysis.
• Ability to handle a high volume and emotionally sensitive workload with resilience and professionalism.

Why Our Client?

They are a values-led organisation, meaning their core values underpin all that they do:

Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation.

They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.

How To Apply

Interested in this opportunity, click apply and complete your application.