Council Tax Officer: Fast-Paced Billing & Compliance

CRA GROUP RECRUITMENT AND PAYROLL LTD; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local authority organization in Luton is looking for a Council Tax Officer to manage billing and collections. The ideal candidate will have experience in a high-volume billing environment and strong communication skills. Responsibilities include processing amendments, managing Direct Debits, and ensuring compliance with statutory requirements. This role requires a detail-oriented individual capable of providing excellent customer service in a fast-paced environment.

Qualifications

• Experience in an office using manual and computerised systems.
• Ability to handle upset or distressed customers.
• Knowledge of billing procedures.

Responsibilities

• Responsible for billing and collection of Council Tax.
• Process amendments and manage Direct Debits.
• Maintain accurate customer and billing records.

Skills

Office experience

High-volume billing experience

Strong communication skills

Data entry accuracy

Numeracy skills

Education

IRRV Technician qualification or equivalent

Job description

A local authority organization in Luton is looking for a Council Tax Officer to manage billing and collections. The ideal candidate will have experience in a high-volume billing environment and strong communication skills. Responsibilities include processing amendments, managing Direct Debits, and ensuring compliance with statutory requirements. This role requires a detail-oriented individual capable of providing excellent customer service in a fast-paced environment.