Council Tax Officer

Vivid Resourcing Ltd; Remote; GBP 30,000 - 40,000; Full time

Job summary

A local authority staffing agency seeks a Council Tax Officer to manage Council Tax accounts and ensure compliance with legislation from a remote position. The ideal candidate will have experience in local authority services and a strong working knowledge of Northgate Revenues systems. Responsibilities include administering accounts, processing changes, and liaising with customers. The role demands attention to detail, good communication skills, and the ability to work both independently and in a team.

Qualifications

• Experience working in a local authority Council Tax service.
• Working knowledge of Council Tax legislation and recovery processes.
• Experience using Northgate (NEC) systems is essential.

Responsibilities

• Administer Council Tax accounts, ensuring accuracy and compliance.
• Process discounts and changes of circumstances.
• Issue bills and manage recovery actions.
• Respond to customer enquiries effectively.

Skills

Attention to detail

Customer service

Communication skills

Ability to manage a varied caseload

Tools

Northgate (NEC) Revenues systems

Job description

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems.

The Role

You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity.

Key Responsibilities

• Administer Council Tax accounts, including new accounts, amendments and closures
• Process discounts, exemptions, reductions and changes of circumstances
• Issue bills, reminders and notices in line with legislation and council procedures
• Undertake recovery action, including reminders, summonses and enforcement referrals
• Respond to customer enquiries by telephone, email and correspondence
• Liaise with internal services and external partners as required
• Accurately maintain records using Northgate (NEC) Revenues systems
• Ensure compliance with Council Tax legislation, policies and audit requirements
• Support collection performance and service targets

About You

You will have:

• Experience working in a local authority Council Tax service
• Working knowledge of Council Tax legislation and recovery processes
• Experience using Northgate (NEC) systems (essential)
• Strong attention to detail and ability to manage a varied caseload
• Good customer service and communication skills
• Ability to work independently and as part of a team