Corporate Receptionist

Mitie; City Of London; On-site; GBP 29,000; Full time

Job summary

A leading facilities management company in London is looking for a Corporate Receptionist to manage the reception area, ensuring a warm and professional welcome for all visitors. The ideal candidate has prior experience in customer service, excellent communication skills, and immaculate personal presentation. This role offers a competitive hourly wage and a positive work environment.

Qualifications

• 1 to 2 years of experience in corporate workplaces, customer service, or hospitality.
• Exceptional verbal, written, and interpersonal communication skills.
• Immaculate grooming and personal presentation.
• Comfortable with wearable and mobile tech.

Responsibilities

• Manage reception area and greet visitors.
• Ensure visitor safety and comply with security protocols.
• Support onsite facilities inspections and audits.
• Assist with AV queries and maintain meeting rooms tidy.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Tools

Outlook

Word

Teams

Chrome

Job description

Overview

Corporate Receptionist
Company: Mitie
Job title: Corporate Receptionist
Reporting to: Zygimantas Bauras
Working Hours: 08:00 to 17:00
Compensation: £13.89 p/h (equivalent to approx £28,888 p/a)

Responsibilities

• To own the Reception Area and manage the access/egress of all visitors and contractors in accordance with the Client's defined processes, delivering warm, professional and engaging service that exceeds expectations and creates a memorable experience for all building users.
• Be an active and contributing member of the Guest Services team, ready to support any area and go above and beyond expectations.
• Ensure all visitors are appraised of emergency evacuation procedures and directed to enter/exit via designated access points; positively identify visitors and contractors before granting access and checking them in; be highly visible and the go-to person for queries.
• Maintain immaculate grooming, approachability, and helpfulness; consistently deliver the Signature brand standard experience.
• Handle special requests including preferences for colleagues and visitors on-site, showing intuition and empathy in all situations.
• Operate under a “How Can I Help” mindset and deliver a professional, friendly, attentive experience; anticipate the needs of visitors and colleagues; proactively manage queues.
• Be the face of the facilities team by providing tangible service that is visible and accessible; greet and acknowledge visitors and colleagues in lobby areas.
• Conduct oneself professionally, adhering to established standards, procedures and policies.
• Support onsite facilities inspections, floor walks and service audits; proactively log work orders; triage colleague queries and respond in a timely manner or refer to the appropriate team or self-service channels.
• Ensure communication and follow-up on problems, visitor or colleague requests, and special requirements; perform administrative tasks and ad hoc reporting; manage stock of visitor passes and other stationery.
• Maintain a register of passes issued to and returned by visitors with a full audit trail; stay up to date with building activities and events; order peripheral items as needed; respond to shared mailbox queries the same day; maintain and file emails.
• Provide a daily forecast of expected visitors to FM and leadership; register all visitors for the next working day; act in accordance with health and safety and manual handling procedures.
• Provide first line response to Audio Visual queries; check meeting rooms regularly, log work orders, support setup of spaces and keep collaboration areas tidy.
• Provide information on local city maps, directories, services and events; maintain a hands-on approach while ensuring service delivery meets required standards; establish rapport with frequent visitors and keep teams informed of preferences; create, update and display signage as required.
• Manage visitor arrival/departure check-in and check-out, issuing access in alignment with 5* service; escalate feedback on service quality as appropriate; recognise senior managers and build relationships with their assistants; support mailroom processes where location permits.

Security

• Ensure temporary passes are provided only to authorised colleagues following identity confirmation in line with client policies; instruct employees and visitors to display identity cards and passes on site.
• Assist Security team with first aid or security incidents and act as Fire Marshal when required; maintain vigilance for safety or security irregularities and escalate promptly; report system malfunctions to enable swift resolution; welcome and manage contractors on site in line with building protocols and security procedures.

Partnership

• Provide support to the wider service team as required; actively build relationships with other workstreams to operate as OneMitie; provide ad hoc cover to other areas and teams; complete reasonable management requests or tasks; deputise in the absence of your Manager or similar supervisory position.

Person Specification

• 1 to 2 years of comparable experience in corporate workplaces, customer service, or tourism and hospitality.
• Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence.
• Immaculate grooming, personal presentation and sense of style.
• Comfortable with wearable and mobile tech (radios, headsets, tablets).
• Ability to identify and resolve issues and meet/exceed client expectations.
• Proficient in Outlook, Word, Teams, and Chrome; competent using visitor and space management tools such as Condeco, ProxyClick, etc.
• Ability to process a large volume of queries across multiple platforms; core skills include accountability, personal organisation, prioritisation, initiative, customer engagement, communication, adaptability and attention to detail.

Health and Safety

• Follow Group and company policies and procedures at all times.
• Report any deficiencies in systems or equipment that may risk service delivery, health and safety or the environment.
• Use all work equipment and PPE properly and according to training; report issues or training needs to your Line manager or through the divisional incident reporting system.