Coordination Centre Administrator

Rennie Grove Peace Hospice; Watford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospice care charity in Watford seeks a dedicated Administrative Support team member to enhance patient service quality. Responsibilities include handling queries from patients and families, ensuring accurate data input, and working flexible hours including early mornings and weekends. Candidates should possess excellent organizational skills, attention to detail, and a caring attitude towards those in need. This role is integral to providing compassionate care at a hospice, which has been supporting the community for over 40 years.

Qualifications

• Experience in providing administrative support is preferred.
• Ability to work independently and as part of a team.
• Good communication skills, both verbal and written.

Responsibilities

• Provide high quality administrative support.
• Act as the first point of contact for patients and families.
• Ensure data entry is accurate and complete.

Skills

Organisational skills

Attention to detail

Flexible working

Interpersonal skills

Data entry accuracy

Job description

The purpose of this role is to work in a team to provide high quality administrative support to the Rennie Grove Peace Coordination Centre. This role will suit someone who

Responsibilities

• Would like to help provide an excellent service to people who are using the Rennie Grove Peace clinical services.
• Someone who is organised with good attention to detail.
• Someone who can work flexibly covering early mornings and evenings and weekends., Acting as the first point of contact for patients, families and professionals and provide a kind and knowledgeable response when dealing with callers and knowing how and when to elevate.
• To deal appropriately and sensitively with all callers, adhering to hospice policies on confidentiality at all times.
• Working collaboratively with others in the Coordination Centre, including clinical colleagues and support them to ensure the patient and family receive the appropriate care in a timely way.
• Ensuring that data entry onto the clinical systems is complete and accurate.
• Work on a rota basis covering 8am to 6pm, seven days a week.
• Acting as a Rennie Grove Peace Hospice Care ambassador

About the Hospice

At Rennie Grove Peace Hospice Care, our unique care provides a lifeline of compassion and support to patients, carers, and families facing progressive life-limiting illness. We provide palliative and end of life care support, including bereavement services, within Buckinghamshire and Hertfordshire and our patient services are available to adults, as well as patients transitioning into adult services (16 to 25 years.) Bereavement support is offered for all ages to families of patients and those around them, as well as throughout the community, in schools and workplaces. We are proud to offer care in the place that best suits the individuals needs, whether that’s at home, in a care home, in a short stay in our inpatient unit, out in the community, or in our purpose-built Living Well Centre facilities. As a hospice care charity, we have offered this support, free of charge, for over 40 years. Our staff team of 340+ includes a wide range of patient‑facing disciplines plus operational support based in Watford, Tring, St Albans, Chalfont St Giles and Berkhamsted. The Charity is now one of the larger UK hospice charities, reaching a GP population of 797,037 of whom 75% live in Hertfordshire and 25% in Buckinghamshire.