COO - 6 Month FTC

Harrison Holgate; City Of London; Remote; GBP 90,000; Full time

Job summary

A leading insurance software provider is seeking a Chief Operating Officer (COO) for a 6-month fixed-term contract. This home-based role, requiring weekly travel to Bristol, focuses on driving operational excellence and supporting business growth. The ideal candidate will possess senior operations experience, strong leadership skills, and a proven ability to foster exceptional client care. This position offers a salary of circa £90,000 plus benefits.

Qualifications

• Proven COO or senior operations experience, ideally within insurance software, broking, or financial services.
• Strong leadership, communication, and stakeholder management skills.
• Ability to balance operational efficiency with exceptional customer service.
• Experience in change management and process improvement initiatives.

Responsibilities

• Lead and oversee day-to-day operations, ensuring efficiency and high service standards.
• Support business growth initiatives and implement process improvements.
• Collaborate closely with the leadership team to maintain our ethos of exceptional client care.
• Ensure compliance, risk management, and operational governance across all teams.

Skills

Leadership

Communication

Stakeholder management

Change management

Job description

Overview

Chief Operating Officer (COO) – 6 Month Fixed Term Contract
Location: Home-based (with travel to Bristol once per week)
Salary: Circa £90,000, plus benefits

We are a leading UK insurance software provider, supporting brokers, MGAs, and advisers with reliable systems and expert support. Our focus on service and innovation sets us apart. We collaborate closely with our customers to provide comprehensive and flexible insurance solutions without a high price tag.

Our ongoing success comes from what has always set us apart – genuine client care. From scheme design to ongoing support and advice, the service we provide is second to none.

The Role

We are looking for an experienced COO to join our leadership team on a 6-month fixed-term contract. This is a hands-on, strategic role ideal for an operator who thrives in a dynamic environment and can drive operational excellence across the business.

Responsibilities

• Lead and oversee day-to-day operations, ensuring efficiency and high service standards.
• Support business growth initiatives and implement process improvements.
• Collaborate closely with the leadership team to maintain our ethos of exceptional client care.
• Ensure compliance, risk management, and operational governance across all teams.

Requirements

• Proven COO or senior operations experience, ideally within insurance software, broking, or financial services.
• Strong leadership, communication, and stakeholder management skills.
• Ability to balance operational efficiency with exceptional customer service.
• Experience in change management and process improvement initiatives.

Why Join Us?

• Circa £90,000 salary plus benefits.
• Home-based role with travel to Bristol once per week.
• Make an immediate impact in a leading insurance software provider.
• Work in a company known for genuine client care and innovation.
• Opportunity to shape operational strategy and support business growth.

Apply Today

If you’re a strategic operations leader with a passion for operational excellence and client service, we’d love to hear from you.

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