Controller Responder

Provide Care Solutions; Essex; On-site; GBP 20,000 - 25,000; Full time

Job summary

A care service provider is seeking a dedicated Controller Responder to monitor calls and provide emergency responses for service users in Colchester. You'll work mostly independently, assisting those in need and efficiently solving issues. The role involves flexible shifts within a supportive team environment.

Qualifications

• Demonstrated empathy towards service users.
• Ability to work independently and solve problems with minimal supervision.

Responsibilities

• Monitor and answer calls on the call handling platform.
• Provide timely and effective responses to emergency alerts/alarms.
• Complete onward referrals to relevant health and social care services.

Job description

Full-time: 37.5 hours per week on a rotational basis: (Shift Below)

Early shift: 06:00 - 14:30
Late shift: 14:00 - 22:30
Night shift: 22:00 - 06:30
Rota: The rota consists of 6 shifts (2 early, 2 late, 2 nights) covering 24/7 followed by 3 days off on a rolling 9-week schedule.

Location: Based in Colchester, travel around Colchester, Chelmsford, and Braintree will be required.

Job Overview

Carecall247, part of Provide CIC, is seeking a dedicated Controller Responder to join our team. As a Controller Responder, you will be responsible for answering calls in a busy Control Centre, providing emergency responses to service users requiring assistance or those who have experienced a fall. This role entails working largely on your own initiative, demonstrating empathy towards service users, and efficiently solving problems with minimal supervision.

Main Duties

• Monitor and answer calls on the call handling platform in accordance with Telecare Services Association and local guidelines.
• Provide timely and effective responses to emergency alerts/alarms from Carecall247 service users within their homes, workplaces, or sheltered schemes.
• Complete onward referrals to relevant health and social care services in consultation with service users.