Contracts Manager

ZipRecruiter; Dartford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A trusted lift and escalator solutions provider is seeking a Contracts Manager to drive strategic alignment and operational excellence. You will be responsible for overseeing contract profitability and performance, defining business objectives, and ensuring exceptional customer service. The ideal candidate has strong leadership skills and a proven track record in service management.

Benefits

Market Aligned Salary

Profit Share Bonus Scheme

25 days holiday plus bank holidays

Pension Scheme

Private Medical Insurance

Qualifications

• Proven track record in service management within a comparable industry.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee contract profitability (P&L) and monitor performance.
• Define and deliver the business plan with measurable objectives.
• Ensure smooth contract mobilization and develop account growth strategies.

Skills

Leadership skills

Communication skills

Commercial acumen

Education

Relevant business or management qualification

Job description

Job Description

Contracts Manager Jobs at Stannah - South - Join our TEAM

Are you ready to lead and drive excellence in service management? Stannah, a trusted name in lift and escalator solutions, is seeking a Contracts Manager to drive strategic alignment and operational excellence.

As the Network Rail Contracts Manager, you will be responsible for developing and agreeing on the strategy, setting clear objectives, and closely monitoring performance to ensure Stannah consistently meets its contractual obligations and achieves its broader business goals.

This role involves regular collaboration with branch network managers across the portfolio to ensure consistency in service delivery and the attainment of key targets, fostering a cohesive approach to KPI delivery and customer satisfaction.

This job requires an energetic and experienced manager capable of ensuring continued business success and growth. Experience within the lift industry is not essential.

Contracts Manager Responsibilities:

• Oversee contract profitability (P&L), monitor performance, and develop action plans to meet obligations and drive improvement.
• Define and deliver the business plan with clear, measurable objectives for the team and individuals, while leading, developing motivating Key Account Managers and support staff.
• Collaborate with Branch Managers to ensure exceptional customer service and manage key relationships for target adherence and growth.
• Ensure smooth contract mobilization and develop account growth strategies in partnership with customers.
• Act as the primary point of contact for senior client communication, representing branch interests and maximizing contract potential across the business.

Contracts Manager Requirements:

• Proven track record in service management within a comparable industry
• Strong leadership skills with the ability to motivate and develop teams.
• A strategic business outlook for service in the lift and escalator industry with knowledge of our chosen markets an advantage.
• Excellent communication and interpersonal skills.
• Commercial acumen in managing B2B relationships.
• Relevant business or management qualification

If you're an experienced professional looking for a Manager role or Department Manager and Contracts Manager position, click the "Apply Now" button to send your CV.

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

Benefits Include:

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Free parking
• Company Funded LinkedIn Learning Account
• Company Vehicle
• Private Medical Insurance
• Managers Bonus Scheme, based on individual and company performance , which is paid annually

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

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PandoLogic. Keywords: Contract Manager, Location: Dartford, ENG - DA1 5ED