Contract Support Manager

Salisbury Group; Birmingham; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading cleaning and support services provider is seeking a Contract Support Manager in Birmingham. In this role, you will lead cleaning operations, manage teams, and ensure service quality across multiple sites. The ideal candidate will have experience in managing teams in a similar environment and possess strong communication and organizational skills. This position offers competitive compensation and opportunities for career progression.

Benefits

Company van provided

Flexible working

Financial wellbeing benefits via Wagestream

Career progression opportunities

Recognition programs

Qualifications

• Experience managing teams in an industrial or commercial cleaning environment.
• Ability to motivate, train, and support staff to deliver excellent service.
• Awareness of health & safety responsibilities and compliance.

Responsibilities

• Lead and motivate teams across multiple sites.
• Ensure high standards of service delivery and client satisfaction.
• Take responsibility for staff induction and training.

Skills

Team management

Communication skills

Organizational skills

Customer-focused mindset

Proactive approach

Education

Clean UK driving licence

Right to work in the UK

Job description

About The Role

• Salary: £26,000 – £28,000 per annum
• Company van provided (for company use only)
• Multi-site role – flexible working, 5 days over 7 including weekends

As a Contract Support Manager, you’ll play a hands-on leadership role within our cleaning operations, supporting and motivating teams across multiple sites. Working closely with the Business & Operations Manager, you’ll ensure high standards of service delivery, client satisfaction, and compliance, while keeping our people safe and supported.

This is an active role where you’ll lead by example—working alongside your team when needed, managing resources effectively, and ensuring service excellence. You’ll also take responsibility for staff induction and training, maintaining manning levels, supporting issue resolution, and overseeing compliance with health & safety and company policies.

You’ll be a key part of succession planning, helping to coach and develop talent for the future, ensuring continuity and consistency for both our people and our clients.

About You

We’re looking for someone with strong operational experience and a passion for leading people. You’ll have:

• Experience managing teams in an industrial or commercial cleaning environment.
• The ability to motivate, train, and support staff to deliver excellent service.
• Strong communication and organisational skills, with a customer-focused mindset.
• A flexible and proactive approach, willing to roll up your sleeves and work alongside your team.
• Confidence in managing resources, hours, and budgets to agreed standards.
• Awareness of health & safety responsibilities and compliance.
• A clean UK driving licence (essential).
• The right to work in the UK (essential).

Additional qualifications such as FLT, PASMA, IPAF, or confined space training would be beneficial, but not essential.

If you’re looking for a role where you can make a real impact, support succession planning, and grow into future leadership opportunities, this could be the perfect next step.

About The Company

What makes this job amazing?

• Full learning and support from Atlas to help you succeed in your role.
• Financial wellbeing benefits via Wagestream – real-time access to earned wages and exclusive discounts at top retailers.
• Career progression opportunities within a growing company.
• Tailored learning and development support in areas that interest you.
• Recognition programs, including ourStars of Atlasawards.
• Cycle to work scheme and workplace pension.
• A collaborative and supportive work environment where people value and help each other.
• An opportunity to work in a fast-growing business with significant career advancement potential.

Who are we?

Atlas is a family of people drawn together by a passion for creating happiness in others.

Founded in 1986 and 100% owned by ouremployees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security,pestand other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of ourextendedfamily, who togetherwedeliver happinessacross thousands ofclient sites every single day. To ensure weremainfocused on our purpose as we grow, we recruitfirst and foremoston our values so for those committed to living them alongside us, there is no better place to work.

Our Purpose

To create happiness in ourselves and others

We approach work and life with a sense of fun,optimismand belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Our Values.

We are a family

Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from manydifferent backgrounds, butwe’realways there when it really matters. Whetherit’swith practical help and support, or simply a mug of tea and a shoulder to cry on.

Sharing makes us stronger

Knowledge is more powerful when its shared. Which is why we share everything - our ideas, ourexpertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.

Own your space

You are Atlas.Don’tbe afraid to make decisions. Use your time wisely and treat every pound as if itwascoming from your own pocket.

Be honest. Always.

Have the courage to do the right thing, even when no-one is watching. Whetherit’sowning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

Treat clients like our best friends

Ifwe’rea family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen towhat’sgoing on in our clients lives andpull out all the stopsto make them feel happy.

Start with Wow

And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if somethingdoesn’tmake sense, shout. Always ask yourself if there ismorewe can do to bring happiness to those around us.

Don'tjust talk. Do.

We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.

Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.