Contract Service Delivery Manager- Digital Transformation

VanRath; Belfast; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A major Public Sector client in Belfast seeks an experienced professional to manage complex service agreements within the technology sector. The role focuses on ensuring quality delivery by outsourced providers, stakeholder engagement, and continuous service improvements. The ideal candidate will have over 10 years of experience in technology, strong commercial awareness, and ITIL qualifications. This position supports hybrid working and offers competitive compensation up to £400 per day.

Benefits

Up to £400 per day

Hybrid working supported

Working at a top ranked place to work

Qualifications

• 10+ years experience in the technology sector.
• 5+ years of managing large value, complex service agreements.
• Experience with outsourced IT agreements.
• Ability to create and present competent business cases.
• Strong commercial awareness.

Responsibilities

• Maintain relationships with outsourced providers.
• Ensure services meet business requirements.
• Deliver as escalation point for contract issues.
• Develop managed service strategies.
• Monitor and approve invoices.

Skills

Service / Contract management

Stakeholder engagement

Project management

Commercial awareness

ITIL v3 or v4

Job description

What's in it for you?

• Up to £400 per day.
• Hybrid working supported.
• Working at one of NI's top ranked places to work.

About your next employer

A major Public Sector client whose IT and Telecoms services are outsourced to a 3rd party. This managed service provider is responsible for a wide range of technical services including IT service desk, hosting, infrastructure management and security services, network management, applications support and development across a range of business systems.

In addition, there are a number of smaller framework contracts with other 3rd party organisations to access IT resources and deliver technology projects.

About you

• A minimum of 10 years experience working within the technology sector
• A minimum of 5 years experience of Service / Contract management of large value, complex service agreements
• Previous experience with outsourced IT agreements
• Previous experience in liaising with senior stakeholders across a large organisation
• Ability to create and present competent business cases with a positive outcome
• Strong commercial awareness
• Project management experience
• Clear evidence of key stakeholder engagement across a large organisation;
• ITIL v3 or v4 qualification(s)

What you'll do

You will be responsible for maintaining a positive, mutually beneficial relationship with the outsourced providers, while ensuring best commercial value and that services are delivered in line with terms and requirements of the business.

You can also expect to deliver as the escalation point when things don't meet contracted expectations, implement service improvement plans with the overall aim of ensuring effective day to day operations, support in developing managed service strategy's, re procurement exercises, monitor and approve invoices, manage contract change control, contract compliance issues (including service failure analysis, service improvement plans, monitoring of exit management plans, asset registers).

For further information on this job, or any other Contract Service Delivery/Project Management job in Belfast or Northern Ireland, apply via the link or contact Ross Stevenson for a confidential chat today.