Contract Manager

Industrious Recruitment; Milton Keynes; Hybrid; GBP 60,000 - 73,000; Full time

Job summary

A UK recruitment firm is seeking a Contract Management Professional to oversee and manage commercial contracts particularly within the NHS sector. This role entails negotiating contracts and ensuring compliance with procurement regulations while maintaining strong relationships with clients and stakeholders. The ideal candidate will possess deep expertise in NHS managed service contracts and demonstrate excellent communication and interpersonal skills. Competence in the UK diagnostic and healthcare market is essential, alongside a proactive and motivated approach to role responsibilities.

Qualifications

• Hands-on experience managing NHS managed service contracts.
• Strong understanding of the UK diagnostic and healthcare market.
• Motivated and adaptable with a commitment to integrity.

Responsibilities

• Support the Commercial Team with contract management expertise.
• Negotiate and execute Commercial Contracts with NHS customers.
• Manage and monitor contract performance post-implementation.

Skills

Contract management expertise

Effective communication

Interpersonal skills

Knowledge of NHS managed service contracts

Understanding of procurement regulations

Attention to detail

Commercial awareness

Job description

Salary: up to 72.5k dependent upon experience

Bonus: 15%

Location: would consider Home or Hybrid working dependent upon the location of the applicant.

Key Responsibilities

This role requires a confident and knowledgeable contract management professional with the drive and ambition to deliver results. The ideal candidate will be an effective communicator with strong influencing and interpersonal skills, capable of building productive relationships with colleagues, clients, and external partners. A solid, practical understanding of tender and procurement regulations, as well as the legal aspects of commercial contract negotiation is essential. The candidate must have hands‑on experience managing NHS managed service contracts and a strong understanding of the UK diagnostic and healthcare market.

We are looking for someone who is motivated, adaptable, and eager to learn, continually seeking opportunities to improve both their own performance and the processes around them. Integrity, professionalism, and a commitment to maintaining a positive reputation with colleagues and clients are key. The successful candidate will contribute to a supportive team culture through hard work, calmness, reliability, and consistency. They will apply their knowledge proactively to enhance working practices and bring a positive, enthusiastic approach to all interactions.

In this role, you will support the Commercial Team and the Contracts and Bids Team Manager by providing the contract management expertise needed to negotiate and execute Commercial Contracts with NHS customers, Primary MSC providers, and sub‑contractor partner suppliers during both tender activities and post‑award phases. You will require a strong grasp of the legal and technical requirements of Managed Service Contracts, Commercial Contracts, and Partner Supplier sub‑contracts, along with a robust understanding of the key diagnostic technologies used in pathology laboratories. Strong commercial awareness, excellent time‑management skills, meticulous attention to detail, and a customer‑focused mindset are essential. There may be some travel requirements within the UK and Ireland related to the responsibilities of this role.

Tender Response and Contract Negotiation

• Successful completion of all contract negotiations and documentation
• Successful completion of all commercial contract negotiations and documentation when supplying direct to customers within the NHS or Private Sector.
• Liaising with the company's lawyers as well as legal representatives from customers and Partner Suppliers to finalise commercial contract negotiations (including KPIs) both during the tender process and following award.
• Ensure compliance with procurement regulations including PCR2015 and PA23

Contract Delivery and Performance

• Management and monitoring of contract performance post implementation including delivery against SLA and KPI contractual obligations
• Presentations to customers and meetings with customers as part of the pre‑sales and the Tender Processes. Providing Contract / KPI expertise and input to competitive dialogue meetings with customers as a part of the tender process where appropriate
• Working with other members of the Commercial Support Services Department to produce and collate tender responses
• Administration

Administration

• Ensure all documents are completed according to the required standard and quality.
• Create and update as required documentation relating to training, installation, SOPs and regulatory issues