Contract Delivery Manager – North West Schools

Integral UK Ltd; Knowsley; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading facilities management provider in Knowsley is looking for a Contract Manager to oversee school services, ensuring high-quality delivery and client satisfaction. The ideal candidate will have at least five years of managerial experience, a strong understanding of FM operations, and the ability to lead and motivate teams. This role requires a positive attitude, excellent communication skills, and practical experience in building services management. Join us to drive operational excellence in educational facilities.

Qualifications

• Practical experience in FM role is critical.
• Five years of managerial experience required.
• Positive attitude toward FM and personnel issues is essential.

Responsibilities

• Implement building services and maintenance programmes.
• Ensure quality service delivery and client satisfaction.
• Manage and motivate the team for high service levels.

Skills

HVAC building systems knowledge

Organizational skills

Interpersonal communication

Self-motivation

Education

Technical or professional qualification (desirable)

Tools

Excel

Word

Job description

Contract Manager – NW Schools

Profile Summary

Able to demonstrate an operational record in delivering a high-quality FM contract service to clients. Able to supervise and motivate other managers and technicians with the skills to positively interact with the client.

Responsibilities

To implement the building services, planned preventative maintenance (PPM) programme and reactive maintenance (RM) in accordance with the building operational requirements and in compliance with the contract service levels. Work with our partners and clients to ensure the highest quality service is provided and that the operations are successfully delivered. Contribute to the development and implementation of the PPP strategies, policies and practices in education.

Functions

• Provide the operational service level to ensure contract KPI’s are achieved to a consistent level, providing general support and advice concerning contract issues by having a thorough understanding of contract requirements
• Effective management of invoicing, work in progress and debt process
• Manage and oversee the duties of the Integral staff and specialist support staff and motivate the team to provide consistent high levels of service
• Manage and identify training needs of Integral and school staff as appropriate
• Manage customer relationships and provide liaison between the clients, occupants of the facilities and Integral
• Plan mobilization strategy and mobilize the schools in a timely manner and ensure site familiarity for all schools
• Provide Soft Landings support to School Management Teams, Premises Teams and School staff to ensure a smooth transition into the new schools for school staff
• Attend and co‑ordinate all training / demonstrations / commissioning
• Ensure that all systems are developed and maintained in consultation with the client
• Keep all site records and prepare all reports as required ensuring contract reporting requirements are met
• Monitor and record any incidents of unavailability or service failure in line with contract requirements
• Provide reactive and proactive service to the facilities
• Have P&L management of the contracts
• Attendance of internal and external meetings as required to include Design, Progress, Batch, Energy meetings, and any ad‑hoc meetings
• Internal audits of resource management, security vetting procedures, training, communication and adherence to PPM programme
• Play a significant role in long‑term planning, including initiatives geared toward operational excellence
• Health & Safety and Environmental compliance
• Management of annual periodic programme for site audits
• Monitor energy usage to feedback into the EFA / Schools and produce individual school specific action plans to implement any improvement initiatives
• Asset management compliance
• Produce School specific Plans to include Contingency planning, H&S, Quality etc
• Sub‑contractor management, compliance, performance reviews, training and audits
• To deal with any HR issues in line with Company procedures
• Carry out all duties in order to meet contract deliverables and provide information appropriately as required

Essential Qualifications

The post does not have a prerequisite of qualification, although a technical or professional qualification would potentially be desirable.

Practical experience in an FM role is more important with the person undertaking the role being self‑motivated with solid experience in TFM Operations, particularly in Hard FM. A positive ‘can do’ attitude to FM, client and personnel issues is required.

Essential Experience

• Competent working knowledge of HVAC building systems and fabric elements
• Minimum of five years previous Managerial experience
• Sound level of administration and organisational skills

Desirable Experience

• Public Private Partnerships experience in Health, Council services or Education
• New build projects during construction, mobilisation and initial start
• Soft FM management
• PC skills including Excel and Word

Desirable Qualifications

• Member of BIFM
• IOSH or NEBOSH
• Technical or professional (Electrical, Mechanical, RICS etc)

Personal Aptitude & Skills

• Positive, outgoing, friendly, persuasive, committed.
• Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
• Ability to understand the key financial variables
• Excellent interpersonal, written and verbal communication skills.
• Ability to manage resources available to achieve high customer service standards.
• Adaptable and flexible approach to work requirements.
• Ability to build positive relationships with clients in order to speedily resolve day to day operational problems.
• Self‑motivated and capable of working within a team environment.
• Ability to maintain a positive focus through periods of high and sustained work pressure

Job Measurement Data

• Compliance with the PPM programme
• Compliance with RM service level outputs
• Compliance with KPI targets with minimal penalties
• Compliance with British Standards and other required standards
• Maintenance of Health and Safety standards in all FM operations
• Compliance with company Quality Assurance procedures