Contract Administrator

CBRE Local UK; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facilities management company in the UK is seeking a Contract Support to join their team in Leeds. In this role, you will handle customer service and communication, manage work orders and resources, and assist in performance management. The ideal candidate will have good education including English and Maths, proficiency in Microsoft Office, and experience in customer-focused roles. Join a company that values skill development and a positive work environment!

Benefits

Opportunities for skill development

Professional advancement

Inclusive work environment

Qualifications

• Skilled in customer service and administration with excellent communication skills.
• Proficient in Microsoft Office with basic Excel functions and v-lookups.
• Experience in a facilities management or scheduling role is beneficial.

Responsibilities

• Ensure customer satisfaction and clear communication.
• Raise and assign work orders to the appropriate resources.
• Understand contract scope and seek performance improvements.
• Coordinate with relevant teams for work order processing.
• Track calls and manage systems for accuracy and compliance.
• Foster CBRE’s RISE values within the team.

Skills

Customer service

Organization

Communication

Detail-oriented

Education

Good basic education (GCSE or equivalent)

Tools

Microsoft Office (Outlook, Word, Excel)

CAFM systems

Job description

Overview

Join the CBRE Global Workplace Solutions team as a Contract Support!

Are you skilled in Customer Service and Administration and looking for a new role? CBRE Global Workplace Solutions is a leading global facilities management company, and we’re looking for a Contract Support to join our team in Leeds.

What You’ll Do:

• Customer Service & Communication: Ensure customer satisfaction by providing prompt, professional service, accurately assessing needs, and facilitating clear communication.
• Work Order & Resource Management: Raise and assign work orders to the appropriate resources. Allocate internal engineers to callouts and maintenance visits, ensuring adherence to Service Level Agreements (SLAs).
• Contract & Performance Management: Understand the contract scope and seek improvements to boost performance and meet client needs.
• Supply Chain & Team Coordination: Streamline work order processing by coordinating with relevant teams. Manage supply chain partners and CBRE engineering teams to ensure prompt service delivery within SLAs.
• Documentation & Record Keeping: Track calls, update records, and manage systems (CAFM), to ensure accuracy and compliance.
• Culture & Compliance: Foster CBRE’s RISE values within the team and assist with other assigned duties.

What We’re Looking For?

• Qualifications: Good basic education (GCSE or equivalent) including English and Maths.
• Knowledge: Proficient in Microsoft Office (Outlook, Word, Excel, etc.) with Excel skills (basic functions, v-lookups). Experience with CAFM systems would be advantageous.
• Experience & Skills: Customer‑focused experience with excellent communication and organisational skills. Experience in a facilities management environment or a scheduling role would be beneficial.
• Attributes: Detail‑oriented, reliable, and able to work independently and as part of a team.

Why CBRE GWS?

• Join a leading global company and expand your horizons.
• Enjoy ample opportunities for skill development and professional advancement.
• Contribute to a safe, inclusive, and positive work environment.

Don’t miss this exciting opportunity! Join one of the UK’s leading FM providers and build your career. Apply now!