Contact Centre Service Adviser

Harrods Careers; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A luxury department store is seeking a Customer Service Advisor for their Contact Centre. This role involves supporting customers with inquiries and maximizing sales opportunities in a hybrid working environment. Ideal candidates are skilled in communication and have experience in customer service, demonstrating a problem-solving attitude. The position offers an excellent benefits package, including a pension scheme and employee discounts. Join the team to enhance customer loyalty and make a difference.

Benefits

25 days’ holiday

Your birthday off

Up to 33% in-store discount

Company pension

Season ticket loan

Qualifications

• Experience working in a contact centre or customer service environment.
• Friendly and welcoming manner with a passion for customer service.
• Strong listening and communication skills.

Responsibilities

• Support customers with store and online enquiries.
• Maximise sales opportunities and increase customer loyalty.
• Resolve customer incidents and queries.

Skills

Customer service

Communication skills

Problem-solving

Team collaboration

CRM systems

Microsoft Office

Job description

Contact Centre Service Adviser

We are now looking for a Customer Service Advisor to join us here at Harrods as part of our Contact Centre team.

About the Role

As a Customer Service Advisor in the Contact Centre you will support our customers with store and online enquiries, maximising sales opportunities and increasing our customers’ loyalty to Harrods.

Our Customer Service Advisers deliver the highest levels of service to customers who expect the very best, in a fast‑paced, high‑energy environment. As an ambassador for Harrods, you will be at the very heart of our business, helping our customers by resolving incidents, protecting our reputation, and gaining genuine expertise in your chosen department.

This role is hybrid, based in the Harrods Headquarters in Hammersmith and remote working.

About You

You will have experience working in a contact centre or customer service environment. You will be passionate about customer service, having a friendly and welcoming manner, and show that you are able to confidently resolve issues or queries that customers raise with you. You will be a team player who takes initiative and strives to exceed customers’ expectations.

You’ll also need to be self‑motivated and organised, with strong listening and communication skills, adaptable to your audience. You’ll be a self‑starter with the ability to handle multiple and varied tasks with an ‘anything is possible’ attitude. You’ll be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike. You’ll also be proficient with computers and CRM systems, and have experience with Microsoft Office, Word, Excel, PowerPoint.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, 25 days’ holiday, and your birthday off, up to 33 % in‑store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

Time Type:
Permanent

Department:
Customer Service Contact Centre HMS (Own Bought) (Chris Wells (On Leave) (Inherited)) (inactive)