Contact Centre Service Adviser

Harrods; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury department store in Westminster is seeking a Customer Service Advisor to support customers with store and online enquiries. The ideal candidate will have experience in customer service, possess strong listening and communication skills, and thrive in a fast-paced environment. This role offers an excellent benefits package including a company pension and generous in-store discounts.

Benefits

Company pension

25 days’ holiday

Birthday off

Up to 33% in-store discount

Season ticket loan

Qualifications

• Experience in a contact centre or customer service.
• Confidently resolves issues and queries.
• Self-motivated and organized.

Responsibilities

• Deliver high levels of service in a fast-paced environment.
• Handle store and online enquiries.
• Maximize sales opportunities.

Skills

Experience in customer service

Strong listening skills

Team player

Proficient with Microsoft Office

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Summary

As a Customer Service Advisor in the Contact Centre you will support our customers with store and online enquiries, maximising sales opportunities and increasing our customers' loyalty to Harrods.

About Harrods

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Responsibilities

• Deliver the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment.
• Resolve incidents, protect our reputation, and gain genuine expertise in your chosen department.
• Handle store and online enquiries, maximising sales opportunities and increasing customers’ loyalty.

Qualifications & Skills

• Experience working in a contact centre or customer service environment.
• Passionate about customer service, friendly and welcoming manner, confidently resolves issues or queries.
• Team player who takes initiative and strives to exceed customers' expectations.
• Self‑motivated, organised, strong listening and communication skills, adaptable to your audience.
• Ability to handle multiple and varied tasks with an 'anything is possible' attitude.
• Proficient with computers and CRM systems; experience with Microsoft Office (Word, Excel, PowerPoint).

Benefits

• Company pension
• 25 days’ holiday
• Birthday off
• Up to 33% in‑store discount (including across our food hall and restaurants)
• Season ticket loan

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. In return you'll receive an excellent benefits package, including a company pension, 25 days' holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

While our job adverts outline the ideal qualities, skills and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

Contact

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.