Contact Centre Representative - Tech Support - Full-Time

Appello UK; Norwich; Hybrid; GBP 25,000; Full time

Job summary

A leading customer service provider is seeking a Contact Centre Representative in Norwich. This role involves delivering outstanding customer experiences and requires a passion for quality and high customer satisfaction. You will assist customers in resolving technical issues while meeting KPIs in a fast-paced environment. Competitive salary of £24,004.50 per annum with opportunities for growth. Join a company committed to equal opportunities and significant career development.

Benefits

231 hours annual leave holiday

Discounts on groceries and shopping

24/7 employee assistance programme

Family and friends' discounts

Pension scheme, up to 3% company matched

Free on-site parking

Qualifications

• Experience in a customer-facing role specializing in technical advisory.
• Ability to meet KPIs and SLAs in a target-driven environment.
• Genuine desire to help the community.

Responsibilities

• Engage with customers providing exceptional service and support.
• Resolve technical problems and explore additional requirements.
• Respond to incoming emails and handle inbound and outbound calls.

Skills

Customer service experience

Empathy

Attention to detail

Education

Good general standard of education

Further education or qualifications

Job description

🤩CONTACT CENTRE REPRESENTATIVE

❤️Contact Centre Representative – Driving Excellence at Every Touchpoint

Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365. Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast‑paced environment and love turning queries into solutions, this is your opportunity to make a real impact.

📅 Shift Pattern: Mon - Fri 09:00 - 17:30 (including a 1‑hour unpaid break)

• You need to be able to commit to 2 weeks of full‑time training, Monday - Friday 09:30 - 17:00. 💸 Salary: £24,004.50 per annum (£12.31 per hour) with the opportunity to increase with KPIs up to 20%. 📍 Location: Norwich‑Hybrid. 📆 Start Date: 02/02/2026. 😎 Perks
• 231 hours annual leave holiday increasing with length of service. This includes bank holidays that you will work if rota’d.
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
• 24/7 employee assistance programme with an easily accessible app.
• Family and friends’ discounts on our services & products.
• Pension scheme, up to 3% company matched.
• Free on‑site parking.

about You

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs. You would have some experience in a customer‑facing role specialising in a similar field such as technical advisor and also have experience in a target‑driven customer service environment meeting KPIs and SLAs. You should have a good general standard of education; further education or qualifications would be advantageous.

The role

The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target‑driven people.

You will be engaging with our customers providing exceptional service and support, resolving technical problems and exploring additional requirements. The role requires timely and accurate reply to all incoming emails, taking inbound calls from new and existing customers and making outbound follow‑up calls to help customers resolve their technical problems. This requires working closely with all departments in C365 while ensuring that quality and accuracy is maintained throughout.

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself.

Other Information

This is an exciting time at Careline365 part of the Appello group – we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on 01425 626337.