Contact Centre Officer

Wyre Council; Lancashire; On-site; GBP 20,000 - 30,000; Full time

Job summary

A local government authority in England is looking for a permanent staff member to join their busy Contact Centre team. The ideal candidate will excel in communication and manage enquiries effectively, providing service to both internal and external customers. The role offers benefits like flexible working arrangements, 24 days annual leave, and opportunities for personal development. If you have a background in customer service, this could be a rewarding opportunity for you.

Benefits

Flexible working arrangements

24 days annual leave

Employer pension contributions

Free onsite parking

Discounted gym membership

Access to occupational health and wellbeing services

Extensive training and development opportunities

Qualifications

• Ability to deal with council customers on a one-to-one basis.
• Capable of logging and managing enquiries using internal systems.
• Previous experience in a Contact Centre or customer service role is desirable.

Responsibilities

• Join the busy and customer-focused Contact Centre team.
• Assist both internal and external customers in person and over the phone.

Skills

Excellent communication skills

Customer service experience

Job description

Our Contact Centre is looking to recruit a permanent member of staff to join our busy and customer-focused Contact Centre team. The successful applicant will have the ability to deal with council customers, both internal and external, on a “one to one” basis, both in person and over the phone. Applicants must have excellent communication skills and be capable of logging and managing enquiries using internal systems. Previous experience in a Contact Centre or customer service role is desirable.

Benefits

• Flexible working arrangements
• 24 days annual leave (rising to 29 subject to length of service)
• Employer pension contributions
• Free onsite parking
• Discounted gym membership
• Access to occupational health and wellbeing services
• Extensive training and development opportunities

To apply online and for more information about this vacancy, please visit our website www.wyre.gov.uk

Closing date: 7 December 2025

How to apply

A career in local government can be very rewarding, offering a variety of roles and opportunities for personal and professional development.

Wyre Council offers this development through many of its career paths.

To apply please click the Apply Now link below.