Contact Centre Advisor: Path to Senior Banking

The City Recruiter Group Ltd; Stockport; On-site; GBP 23,000 - 25,000; Full time

Job summary

A recruitment agency in Stockport is seeking a Contact Centre Advisor to provide empathetic support to customers in need of financial assistance. This role includes handling calls, live chat, and emails, focusing on genuine customer care rather than targets. The position offers comprehensive training, bonuses, and a pathway to senior positions within the company. Applicants are required to have at least a year of contact centre experience, ensuring a supportive work environment with various perks.

Benefits

Fully paid training for the first 12 weeks

Bonuses up to £210 per month

Health care via Bupa

Access to free fitness workouts

28 days holiday

Yearly awards ceremonies

Retail discount card

Monthly bonus for good service

Qualifications

• At least 1 year's experience in contact centre or telephone-based roles is required.
• Must demonstrate natural compassion and understanding for customers in financial difficulty.

Responsibilities

• Handle calls and provide support regarding affordability checks.
• Assist customers in financial difficulty and discuss payment options.
• Respond to live chat, social media inquiries, and emails.

Skills

Empathy

Customer support

Compassion

Communication

Problem-solving

Job description

A recruitment agency in Stockport is seeking a Contact Centre Advisor to provide empathetic support to customers in need of financial assistance. This role includes handling calls, live chat, and emails, focusing on genuine customer care rather than targets. The position offers comprehensive training, bonuses, and a pathway to senior positions within the company. Applicants are required to have at least a year of contact centre experience, ensuring a supportive work environment with various perks.