Conference & Events Team Member

The QHotels Collection; Wonston; On-site; GBP 15,000 - 20,000; Part time

Job summary

A leading hospitality group is seeking individuals passionate about guest service to join their team. In this role, you will be tasked with ensuring guest satisfaction and providing product advice to maximize sales. Ideal candidates will have strong customer service skills and the ability to work efficiently under pressure. The position offers various perks including free health club membership and discounts across the group.

Benefits

Free health club membership

Discounts across the hospitality group

Family & Friends discounts

Support with training & professional qualifications

Access to an Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Passion for delivering exceptional guest service.
• Strong customer service skills.
• Good time management and organizational skills.
• Ability to work under pressure.

Responsibilities

• Ensure guest satisfaction and meet brand standards.
• Provide advice on pricing and promotions to guests.
• Maximize sales opportunities in Food & Beverage areas.

Skills

Exceptional guest service

Strong customer service

Time management

Organizational skills

Ability to work under pressure

Job description

Overview

Do you have a passion for a great guest experience?

Are you looking for a flexible job to work around school or commitments?

The important stuff

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.

Is this the role for me?

Passion for deliveringexceptional guest service

Strong customer serviceskills

Good time management andorganisational skills

Ability to work underpressure

Curious to find out more?

Norton Park Hotel, Spa & Manor House is a 4*, 165-bedroom property, located in Sutton Scotney, just outside Winchester. Our hotel has Scene restaurant and bar & lounge, a terrace, and we offer afternoon tea, private dining and meetings & event spaces as well as a separate Manor House. The leisure facilities include a pool, a gym, steam room, sauna, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.