Concierge - Oxford

Malmaison Hotels; Oxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hotel group in Oxford is seeking a Concierge to provide exceptional customer service and assist guests with their needs. Responsibilities include welcoming guests, managing their luggage, and offering local insights. A full clean driving licence is a must. This permanent position offers a starting rate of £12.50 per hour plus generous benefits, including discounted hotel stays, health plans, and wellness programs. Ideal for someone passionate about hospitality and eager to grow within the hotel industry.

Benefits

Heavily discounted staff room rates

Discounted friends and family room rate

35% off dining bills

Fully funded apprenticeship programmes

High-street discounts

Cycle-to-work scheme

Healthcare cash plans

Referral schemes

Complimentary stays on anniversaries

Sustainability initiatives

Employee assistance programme

Qualifications

• Passionate about hospitality and delivering amazing service.
• Ability to assist guests with inquiries about attractions.
• Required to hold a full clean driving licence.

Responsibilities

• Welcome guests and assist with luggage and parking.
• Interact continuously with guests to ensure their comfort.
• Provide direction and local knowledge to guests.

Skills

Customer service

Local knowledge

Clean driving licence

Job description

Concierge – Malmaison

Rate of Pay / Hours: £12.50 per hour plus generous company benefits, training & development / 40 hours per week. Type of contract: Permanent. Location: Oxford.

Responsibilities

Being a concierge combines customer service & front‑of‑house with driver & valeting duties. You are the first impression for our guests… Welcoming our guests as they arrive outside the property, assisting them with their luggage and taking responsibility for parking their cars is just the start. You will interact with our guests as much as, if not more than, any other team member. You will set the tone for their stay at Malmaison and must be passionate about hospitality, delivering amazing service with a big smile.

Working as part of the front‑of‑house team you will assist on check‑in and check‑out and escort guests as they start their stay. Local knowledge is an advantage as you will be asked for directions to the nearest attractions and the history of the hotel. Booking tickets or recommending places to eat – no guest needs to worry as you will be on hand to assist.

A full clean driving licence is required for this role. Progression into a front‑office position is available for the right candidate.

Benefits

• Heavily discounted staff room rates at Malmaison, Hotel du Vin and Frasers Hospitality – rooms from £65 per night.
• Discounted friends and family room rate with 50 % off the best available rate.
• 35 % off your bill when you dine in our brasseries and bistros.
• Fully funded apprenticeship programmes that support you in developing your career.
• High‑street discounts on a range of shops, experiences, holidays and more.
• Cycle‑to‑work scheme – save up to 40 % on a wide range of bikes.
• Healthcare cash plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1 500 (just for getting your mates jobs!).
• A decent uniform that doesn’t make you look like an extra from a 1970s TV sitcom.
• A wellness & national campaign days calendar that promotes and encourages activities such as payday lunches/treats, national popcorn day, mental health awareness week and more.
• Access to Wagestream – instant access to your pay as it’s earned, with real‑time tracking, up to 50 % of earnings streamed, money‑management tips and salary‑savings features.
• Complimentary stays on your 1st, 3rd and 5th anniversary with dinner, bed & breakfast.
• We are a proud sponsor of the Brain Charity, helping people with neurological conditions lead longer, healthier, happier lives.
• Employee assistance programme – free, confidential advice available 24/7 to you and your family.
• Sustainability goals: 100 % of our electricity is generated using renewable energy, mainly wind farms. We recycle a minimum of 70 % of hotel waste, led by our sustainability council year‑round.
• We use a chemical‑free cleaning system in bedrooms and public areas and an enzyme‑based eco‑friendly system in kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of normal workplace.

Interested? Click Apply Now.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal‑opportunity employer. We welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.