Concierge - MPR

45 Park Lane; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury residential property in the United Kingdom is seeking a Concierge to provide personalized service and manage resident relationships. The ideal candidate has a passion for delivering exceptional service, strong organizational skills, and the ability to communicate professionally. This role offers a supportive work culture with opportunities for development and various employee perks.

Benefits

Complimentary stays at hotels

50% off food and beverages

Private pension scheme contribution

Social events and well-being support

Qualifications

• Passion for delivering exceptional service in a luxury environment.
• Highly organized with attention to detail.
• Comfortable liaising between multiple stakeholders.

Responsibilities

• Build and maintain strong relationships with residents.
• Act as a liaison between residents and building management.
• Manage requests and day-to-day administrative duties.

Skills

Exceptional service delivery

Strong organization skills

Fluent English

Ability to understand residents' needs

Job description

Join us as Concierge at Mayfair Park Residences, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024. We strive to build a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a Concierge at Mayfair Park Residences, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection.
• Dorchester Collection: Enjoy Friends & Family stay discounts at our hotels, and benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Access apprenticeships from Level 2 to Hospitality Degree Level 5 through nationally recognised providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you refer a friend.
• Well-being Support: Access immediate well-being advice as part of our support for employees.

What you'll do

As Concierge at Mayfair Park Residences, you will be the trusted point of contact for residents, delivering a service that is personalised and seamless. Your role is to create a welcoming and discreet environment where residents feel fully supported and valued. You will:

• Build and maintain strong relationships with residents, understanding their preferences and tailoring services to meet their individual needs.
• Act as the main liaison between residents and the Building Manager, ensuring all communication is handled with professionalism and care.
• Respond promptly and accurately to resident requests, offering assistance with everything from local reservations to in-home support services. Manage day-to-day administrative responsibilities, including the distribution of mail and parcels, maintaining delivery logs, and ensuring records are kept up to date.
• Assist in the presentation of properties to potential tenants, working closely with the management team to showcase the Residences.
• Manage requests such as commissioning handyman services, logging maintenance issues, arranging parking, and coordinating building access.
• Offer flexible and thoughtful solutions to resident requests and resolve daily operational challenges with discretion and initiative.

You’ll be a calm and trusted presence in the lives of our residents, ensuring their needs are met with warmth, discretion, and a five-star service ethic.

What you'll bring

Essential Skills and Experience

• Passion for delivering exceptional service in a luxury residential or hospitality environment.
• Understanding of the London concierge landscape and the ability to provide residents with informed, helpful recommendations and arrangements.
• Highly organised with strong attention to detail in managing administrative duties and resident requests.
• Comfortable acting as a liaison between multiple stakeholders, including residents, building management, and service teams.
• Fluent in English, with clear and professional verbal and written communication skills.
• Naturally warm, composed, and professional when dealing with high-net-worth individuals.

Preferred Skills and Experience

• Previous experience in a residential concierge, hotel front-of-house, or guest relations role.
• Knowledge of property services, maintenance coordination, and front desk technology.
• Familiarity with luxury service expectations and experience handling confidential and sensitive information.
• A collaborative approach to working with wider property and facilities teams.

This is a role for someone who takes pride in being discreet, reliable, and genuinely service-led. At Mayfair Park Residences, you’ll be at the centre of a community that values excellence, trust, and quiet confidence, supporting each resident’s lifestyle with thoughtfulness and care.

Job Location

United Kingdom

Location

Required languages

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about updates.

Reference

2024-5133