Concierge.

Sandstone Care Group; Sefton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community care provider in Sefton is seeking a full-time Concierge to assist in managing guest experiences and ensure a welcoming environment at Parklands Care Home. The ideal candidate will excel in communication and organization, while supporting staff and residents with efficiency. If you are passionate about providing excellent service in a care setting and thrive in a team environment, we want to hear from you. Competitive salary and benefits included.

Benefits

Free meals

Discounts on the high street

Flexible pay options

Free wellbeing programme

Employee recognition scheme

Pension scheme

In-house training

Career opportunities

Qualifications

• Previous experience in a receptionist or administrative role ideally within a care environment.
• Strong verbal and written communication skills with the ability to interact confidently and professionally.
• Excellent attention to detail, able to multitask and prioritize effectively.

Responsibilities

• Greet visitors warmly and manage visitor bookings.
• Answer phone calls and respond to inquiries.
• Assist the Home Manager with administrative tasks.

Skills

Receptionist experience

Communication skills

Organizational skills

IT skills with Microsoft Office

Team player

Job description

Concierge. Parklands Care Home

• Hours : 38 hours per week working 4 shifts per week OR 19 hours per week working 2 shifts per week
• Salary : £12.48 per hour
• Shifts : 8am-6pm

Are you a welcoming and organized professional who enjoys creating exceptional guest experiences? Join our team as a Concierge at Parklands Care Home where your role will be key in ensuring residents and visitors feel valued and supported from the moment they arrive.

Situated just a short walk from the beautiful Hesketh Park Pedways is thoughtfully designed to promote comfort, wellbeing and independence for our residents. As a Concierge you’ll be the first point of contact providing friendly assistance, managing inquiries and helping maintain a warm, inviting atmosphere throughout our purpose-built facility.

Key Responsibilities

• Reception & Visitor Management : Greet visitors warmly, conduct show rounds, manage sign‑ins and update the visitor booking system.
• Communication : Answer phone calls, respond to enquiries and provide accurate information to residents, families and staff.
• Administrative Support : Assist the Home Manager, Deputy Manager and Administrator with various administrative tasks such as record updates, data entry, resident finance reports and filing.
• Maintain Environment Standards : Ensure the reception area and communal spaces remain clean, safe and welcoming.
• Team Collaboration : Work as part of a team to ensure smooth daily operations and support your colleagues when needed.
• Confidentiality : Handle sensitive information with care, adhering to privacy and safeguarding policies.

Sandstone employees enjoy a range of benefits

• Free Meals* . Free DBS.
• Discounts on the high street* - with retailers like Asda, Costa and Argos
• Refer‑a‑Friend – and get a £250 bonus
• Flexible pay* – choose when you are paid and get money‑management tips too
• Free wellbeing programme – helping you look after your physical and mental health
• Employee recognition scheme – we recognise and reward great work
• Pension scheme – helping you plan for your retirement
• In‑house training – ongoing face‑to‑face training tailored to you
• Career opportunities – the chance to ‘make your mark’ and play a key role
• Overtime is paid for working over full‑time hours. However overtime enhancement will not feature on your contract of employment and can be withdrawn at any time as managers’ decision is final. Free meals are given if working over an 8‑hour shift and are subject to terms and conditions. Discounts are accessed using our ‘Reward Me’ app. Flexible pay is available via ‘STREAM’.

What are we looking for

• Experience : Previous experience in a receptionist or administrative role ideally within a care environment.
• Passion for Care : A genuine interest in the health and social care sector and a desire to support others.
• Communication Skills : Strong verbal and written communication skills with the ability to interact confidently and professionally.
• Organizational Skills : Excellent attention to detail, able to multitask and prioritize effectively in a busy environment.
• IT Skills : Proficient in using computer systems including Microsoft Office and experience with booking and record‑keeping systems.
• Team Player : Flexible, proactive and capable of working independently or as part of a team.

Sandstone Care Group is an Equal Opportunity Employer

We welcome and encourage applications from all backgrounds. We embrace diversity within each service as we think it is important that the Social Care Workforce represents the people it serves. We welcome applications from people from backgrounds including disabled candidates, Black Asian and Minority Ethnic (BAME) candidates, LGBTQ as well as non‑binary candidates and those with experience of mental health.

Employment Type : Full Time

Experience : years

Vacancy : 1