Concierge

Sanctuary Group; Haverhill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading not-for-profit organisation in Haverhill seeks a Concierge to support its Homelessness Service. The role involves directing customer queries and helping individuals develop essential life skills. Candidates should have experience with vulnerable adults and the ability to work under challenging circumstances. It offers competitive pay of £12.39 per hour and numerous benefits including paid holidays and a pension scheme.

Benefits

At least 25 days paid holiday, rising to 30 days after 5 years

Pension scheme with employer contributions

Health and well-being plans

Life assurance

Family friendly arrangements

Learning and development opportunities

Qualifications

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse.
• Previous experience working under challenging circumstances.
• Ability to use IT systems confidently.

Responsibilities

• Receive and direct all customer queries.
• Develop relationships with customers, helping them develop life skills.
• Handle occasional emergency/challenging situations.
• Ensure excellent service is provided.
• Organise and run social activities occasionally.
• Maintain security of the service.
• Write and update customer notes.

Skills

Experience working with young people or vulnerable adults

Ability to use IT systems confidently

Experience under challenging circumstances

Job description

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Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 226784

The Limes, 12 Camps Road, Haverhill CB9 8HB

£12.39 per hour

42 hours per week – 6pm to 6am, 4 days on 4 days off

Sanctuary Supported Living is delighted to be recruiting for Concierge at our Homelessness Service at The Limes, Haverhill.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Concierge will include:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Occasionally organising and running social activities
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customer notes
• This role will require lone working role for the majority of the shift

Skills and experiences:

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Ability to use IT systems confidently

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference:

Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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