Concierge

The Peninsula London; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel in London is seeking a Concierge to provide exceptional service to guests. Responsibilities include managing reservations, city information, and ensuring a high standard of service recovery. Ideal candidates will have relevant experience in luxury settings and strong customer service skills. This role requires the ability to work night shifts and excellent communication abilities to enhance the guest experience. Join a prestigious team and contribute to outstanding service.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Relevant experience in a luxury environment; Golden Keys Member preferred.
• Thorough knowledge of front desk and service processes.
• Ability to work night shifts based on operational needs.

Responsibilities

• Provide detailed information about city activities and hotel offerings.
• Manage guest reservations and feedback efficiently.
• Network and build relationships within the hospitality sector.

Skills

Customer service techniques

Multi-tasking

Time management

Communication skills

Knowledge of city activities

Job description

The Peninsula London is delighted to announce that we are seeking a Concierge, reporting to the Head Concierge. This role is responsible for providing guests with information about the city, directions, attractions, restaurants, and Peninsula services. The role is also critical in assisting to prepare itineraries for guests to ensure the ultimate guest experience and exceed expectations. The Peninsula Hotels are synonymous with luxury and high levels of service, and this position will contribute to the service experience that our guests have become accustomed to.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Possess in-depth knowledge of the hotel and its offerings in all areas, city activities, i.e., theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information.
• Perform service functions including, but not limited to, restaurant reservations, ticket procurement, and shipping.
• Actively network and build key contacts within the hospitality, culture, and events sectors
• Manage guest feedback and ensures elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

General Requirements

• Relevant experience in a luxury environment; Golden Keys Member would be preferred but not essential.
• Thorough knowledge of customer service techniques, room, F&B and front desk processes, and systems.
• Possess a resourceful knowledge of available city activities, theatre, restaurants, events, etc.
• Ability to multi-task and communicate effectively yet in a friendly manner even if under pressure.
• Excellent time management and organization, highly adaptable, naturally positive.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.