Concession Manager

TFG London; City of Westminster; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading fashion retailer is seeking a Concession Manager for their flaggship location. You will lead a diverse team to achieve exceptional customer service and drive store performance. This role demands a natural capability in coaching and developing others, along with a solid commercial approach to maximize profitability. If you are passionate about retail and customer experience, this is an exciting opportunity to make an impact.

Benefits

Free clothing allowance

70% off staff discount

Up to 34 days holiday entitlement

Financial and Wellbeing support

Enhanced Maternity package

Virtual GP service - 24/7

Qualifications

• Proven track record in retail management.
• Ability to thrive in a fast-paced environment.
• Experience in managing high-performing teams.

Responsibilities

• Take ownership of store performance and KPIs.
• Develop and nurture diverse teams.
• Drive commercial excellence in operations.

Skills

Team leadership

Commercial awareness

Customer service

Coaching and development

Communication

Job description

Overview

Every exceptional customer moment begins with our people, We're looking for a Concession Manager to join our flagship location within the iconic Selfridges on Oxford Street. This is a great role for someone who can energise and influence the team to maximise their own potential and that of the store. You will play a pivotal role in promoting a 5 customer experience. Collaborative and creative, you will drive commercial excellence to impact customer service KPIs and overall sales figures.

What you’ll do

• Take direct ownership of your store's performance, identifying opportunities for further growth
• Maintain a commercial approach to your role and operations, to maximise store profitability
• Nurture, coach and develop strong, diverse teams, with a focus on delivering 5 customer service
• Proactively identify opportunities to ensure continued success in the store
• Recognise key areas of strength within the team and support opportunities for growth
• A customer-centric leader who thrives in a fast-paced environment
• Capable in managing high performing teams in a store or concession setting
• Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels
• Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think 'bigger picture'
• A natural role model with a passion and authority and you are both a 'people' as well as a 'commercial' person
• Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence

At TFG London, we believe that it's our team who bring our house of brands to life. All our colleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vital role in our success story. And that story is only getting more exciting..., DISTINCT, DIRECTIONAL AND CONSIDERED DESIGN

Whistles is a London-based style destination known for timeless design, curating must-have pieces and wardrobe signatures that elevate the everyday. Capturing the spirit of modern dressing distinctively, we curate contemporary collections that seek to empower us with a strong sense of independence and individuality. TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

We will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• Free clothing allowance
• 70% off staff discount
• Up to 34 days holiday entitlement
• Financial and Wellbeing support
• Enhanced Maternity package
• Virtual GP service - 24/7
• Plus much more!