Compliance Assurance Officer

MERJE Ltd; Birmingham; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading compliance consultancy is seeking a Compliance Assurance Officer to oversee the mortgage servicing sector. This home-based role involves monitoring outcomes, analyzing performance trends, and ensuring compliance with regulatory standards. The ideal candidate will have experience in compliance assurance and a desire to expand their skills in a regulated environment. Key responsibilities include conducting monitoring, supporting governance reporting and collaborating with servicing partner representatives.

Qualifications

• Experience in compliance assurance or oversight.
• Experience in a regulated mortgage environment.

Responsibilities

• Conduct outcomes monitoring in line with the Outcomes Monitoring Framework.
• Deliver wider assurance activity as directed.
• Provide clear feedback on findings to internal colleagues.
• Meet regularly with servicing partner representatives.

Job description

Compliance Assurance Officer

Home Based UK wide

12 Month contract

A great opportunity has arisen for a Compliance Assurance Officer to support the delivery of high-quality oversight of an outsourced mortgage servicing partner. The role focuses on outcomes monitoring, performance assessment, and broader assurance activity to help ensure good customer outcomes and strong regulatory compliance.

You will work closely with operational stakeholders, undertake structured monitoring, analyse performance trends, and support the production of governance reporting. This is an ideal role for someone with experience in compliance assurance or oversight who is looking to broaden their skill set within a regulated mortgage environment.

Key Responsibilities

Conduct outcomes monitoring in line with the Outcomes Monitoring Framework, ensuring high-quality, well-evidenced testing.

Deliver wider assurance activity as directed, supporting delivery of the Integrated Assurance Plan.

Provide clear feedback on findings to internal colleagues and the outsourced servicing partner.

Meet regularly with servicing partner representatives to understand root causes of issues and agree appropriate actions.

Develop and maintain testing sheets, action trackers and audit trail...