COMPLIANCE ADMINISTRATOR

Smart10Ltd; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading compliance firm in St Albans is looking for a Compliance & Client On-Boarding Administrator to enhance the client experience while ensuring compliance processes are meticulously followed. This role includes managing client onboarding including ID and AML checks, maintaining accurate databases, and providing administrative support. The ideal candidate should possess strong attention to detail, excellent communication skills, and have previous legal admin experience. This permanent role offers a competitive salary and a structured working week.

Qualifications

• Strong attention to detail and ability to work to deadlines.
• Excellent communication and organisational skills.
• IT-proficient and comfortable with multiple systems.

Responsibilities

• Complete client onboarding, including ID checks and AML searches.
• Produce and send client care letters and Terms of Service.
• Maintain accurate client and contact databases.

Skills

Attention to detail

Communication skills

Organisational skills

IT proficiency

Legal administration experience

Tools

Practice management systems

Job description

Job Title: Compliance & Client On-Boarding Administrator
Salary: £30,000
Location: St Albans
Hours: 9am 5pm, Monday to Friday
Contract: Permanent

Overview

This role supports the business by delivering a consistent, high-quality client experience and ensuring all compliance processes are followed. You will manage file openings/closings for all matters and handle new enquiries for the Property and Private Client teams.

Key Responsibilities

• Complete client onboarding, including ID checks, AML searches, sanctions checks, conflict checks, and data entry.
• Produce and send client care letters and Terms of Service.
• Retrieve existing documents (wills/deeds) where required.
• Open and close electronic/physical files within agreed timescales.
• Maintain accurate client and contact databases.
• Handle new enquiries across multiple channels and complete enquiry forms.
• Respond promptly to internal and external queries.
• Provide administrative support to the Private Client team and wider business.
• Deliver a professional, consistent client experience at all times.

Key Skills & Experience

• Strong attention to detail and ability to work to deadlines.
• Excellent communication and organisational skills.
• Confident discussing ID requirements with clients.
• IT-proficient and comfortable with multiple systems.
• Previous legal admin, secretarial, or office experience essential.
• Experience with practice management systems desirable.
• Understanding of legal compliance processes is an advantage.