Complex Care Manager

TIME 4 U LTD; Chatham; On-site; GBP 34,000 - 36,000; Full time

Job summary

A leading care provider in Chatham is seeking a Complex Care Manager to deliver high-quality services for individuals with complex needs. This role involves effective leadership, managing compliance with CQC standards, and driving team performance. The ideal candidate will have experience in supported living services, strong problem-solving abilities, and possess a relevant management qualification. Offering a competitive salary of £34,000 to £36,000 annually.

Qualifications

• Experience in complex care or supported living services.
• Leadership experience in a similar role.
• Understanding of CQC and regulatory requirements.

Responsibilities

• Lead and manage the care team effectively.
• Ensure high standards of care and compliance are met.
• Drive performance and staff recruitment.

Skills

Leadership skills

Problem-solving

Staff management

Regulatory knowledge (CQC)

Coaching and development

Education

Relevant management qualification

Job description

Were looking for a kind, compassionate and resilient Complex Care Manager to join our team at Time4U LTD.

As Complex Care Manager, you will act as a visible role model of Time4U values, providing effective leadership to front line staff, driving performance, and ensuring the consistent delivery of high-quality services.

• Managing services to full KPI and compliance standards, ensuring they are always audit-ready
• Leading incident investigations, safeguarding management, and HR processes with timely and effective action
• Building and maintaining strong external stakeholder relationships to protect and enhance organisational reputation
• Coaching and developing staff, ensuring 100% completion of mandatory training, and identifying talent through the PDR process
• Driving staff recruitment, communication, and performance management to maintain a positive, consistent team culture
• Leading service delivery for new client implementations and embedding innovation to support people with complex needs
• Ensuring best practice is shared across services in partnership with other CCMs

Main duties of the job

Ensuring clients are at the centre of the care your staff are delivering

Managing the team day-to-day and ensuring the required standards are met daily.

Ensuring systems are kept to a high standard and meet organisational requirements.

Monitoring Incidents and ensuring quality reporting

Making sure all staff receive a formal probation, supervisions and appraisals in a timely manner. Creating rotas monthly ensuring the correct number of staff and skills are divided as needed.

Be responsible for promoting and protecting the welfare of those individuals supported by the service

To share in implementing the quality assurance system and submit reports to the manager

To monitor, through direct observation and contact, the maintenance of daily routines and structures

Knowledge of rota planning, ensuring adequate staff on duty with the correct skill mix and fair allocation of off duty/annual leave.

Maintaining all support plans in accordance with the services policy and audit records to follow company policy ensuring compliance.

Be a problem-solver, resolve team conflicts or between service users, deploying a team with mixed skills to assure a healthy balance is always available to our people we support.

This is a leadership role requiring strong knowledge of CQC and other regulatory requirements, excellent problem-solving skills, and the ability to inspire and motivate teams while delivering outstanding, client-focused outcomes.

About us

Time 4 U is a leading provider of complex supported living services, championing the needs of complex and high-risk individuals within the community. Registered and regulated by the Care Quality Commission (CQC), we deliver a solution-focused approach, making us the trusted choice for Local Authorities and Integrated Care Boards across England.

We live and work by our values:

Elevate

We see the positive impact on people's lives everyday. We believe in collaborative care, involving families and friends alongside clients. This ensures our support reflects their individual needs and aspirations, both now and in the future.

Nurture

Our highly skilled staff, at all levels, are experts in delivering PBS, and we are committed to continuous improvement.

Aspire

At Time 4 U, our mission is to empower individuals with complex needs to live fulfilling lives within their communities.

Bespoke

Our expertise in Positive Behavioural Support (PBS) and a deep understanding of diverse conditions enable us to create tailored support plans that address individual challenges.

Listen

We foster strong partnerships with clients, their families, and the community to create a supportive network that promotes well-being and inclusion.

Many young people with disabilities move from children's services to adult care with limited information. At Time 4 U, we work with social workers to understand their needs and create a safe transition plan.

Job responsibilities

Complex Care Manager

To positively support the Area Service Manager in providing leadership to the administration, care, catering, housekeeping, and maintenance functions of the service

To deputise for the function of the Area Service Manager during their absence, while, always, supporting the decisions made by the Area Service Manager

To maintain skills at a current level and undertake such training and development as may from time-to-time be required to maintain that currency of practice

To manage the service in accordance with standards agreed with the Area Service Manager, the Registered Provider, legislative requirements, relevant regulations and in line with accepted best practice.

To manage the service within the financial plans agreed from time-to-time with the Registered Provider Leadership

Person Specification

Qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£34,000 to £36,000 a yearWith additional £1500 on call payment