Complaints Resolution Specialist, UK Transfer Agency

BNY Mellon; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services company in Manchester is seeking an Associate, Complaints to manage client complaints effectively. The ideal candidate will have strong investigation skills, an understanding of regulatory compliance, and experience in financial services, with a preferred background in AI/Digital tools. Join us and contribute to our culture of excellence with competitive compensation and comprehensive benefits.

Benefits

Competitive salary

Paid volunteer time

Flexible wellbeing programs

Qualifications

• 3-5 years of experience in financial services preferred but less experienced candidates welcome.
• Ability to investigate and resolve client complaints.
• Strong understanding of regulatory requirements such as CASS, COLL, COBS, DISP, and GDPR.

Responsibilities

• Investigate and resolve complaints for clients.
• Draft final responses and arrange compensation.
• Escalate high-priority complaints to management.

Skills

Complaint resolution

Regulatory compliance knowledge

AI/Digital Tools

Education

Bachelor's degree (preferred)

Job description

A leading financial services company in Manchester is seeking an Associate, Complaints to manage client complaints effectively. The ideal candidate will have strong investigation skills, an understanding of regulatory compliance, and experience in financial services, with a preferred background in AI/Digital tools. Join us and contribute to our culture of excellence with competitive compensation and comprehensive benefits.