Complaints Investigator

Candidate Source; Maidenhead; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A motor finance company in Bracknell seeks a Complaints Investigator to manage customer complaints and ensure fair outcomes. Candidates should have experience in complaint investigation and financial services. The role involves a mix of office and hybrid work after training, demanding attention to detail and multi-tasking skills.

Benefits

Parking available

Qualifications

• Experience in complaint investigation or remediation activity.
• Previous experience in financial services.
• Confidence handling multiple workstreams.

Responsibilities

• Own a pipeline of complaint cases from start to resolution.
• Log new complaints and load customer cases onto the system.
• Collect and review information from customers.

Skills

Complaint investigation

Attention to detail

Multi-tasking

Job description

Overview

We are looking for a Complaints Investigator who is passionate about finding fair outcomes for customers.

You will be loading motor finance complaints onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter.

You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working three days in office and two days from home each week once you have passed their training program.

Responsibilities

• Taking ownership of a pipeline of complaint cases from start to resolution.
• Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
• Collecting and reviewing information from customers regarding their motor finance agreement.
• Taking responsibility for queries/issues through to resolution.
• Deciding fair outcomes for both customers and the business.
• Writing templated outcome letters to the customers.
• Managing expectations of all internal and external customers.

Qualifications / What we\'re looking for

• Previous experience in complaint investigation or remediation activity.
• Previous financial services experience.
• Confidence handling multiple workstreams.
• Strong attention to detail.
• Experience working within a financial services environment would be advantageous.

Role Details

• Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.
• Location: Bracknell. This can reduce to 3 days a week in office and 2 days from home after training and sign off.
• Parking: Yes
• Contract: 3 months initially with opportunity to extend.
• Training: On site full time for the first 4 - 6 weeks.

This role does not offer remote working so we will not be able to consider applicants that are not within a commutable distance to Bracknell.

How to apply

If you\'re excited to join a rewarding company as a Complaints Investigator, then please click apply online and upload an updated copy of your CV.

Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

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