Complaints Handler

Office Angels; London; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading recruitment agency is seeking a Complaints Handler to join their Customer Services team in Camden, London. The role involves providing exceptional customer service, managing complaints, and conducting investigations to improve customer experiences. Ideal candidates should have strong analytical skills and the ability to communicate effectively. This is a temporary position that offers the chance to contribute meaningfully to service improvements.

Benefits

Vibrant work environment

Opportunities for meaningful service improvements

Collaborative team atmosphere

Qualifications

• Strong analytical and investigation skills.
• Excellent planning and organisational abilities.
• Proactive and solutions-driven mindset.

Responsibilities

• Provide professional and responsive service for customer feedback.
• Manage caseload of service requests and complaints.
• Conduct thorough investigations while showing empathy.

Skills

Compassionate customer interactions

Analytical skills

Interpersonal communication

Job description

Overview

Job: Complaints Handler
Location: Camden, London
Contract Type: Temporary
Start Date: September 15, 2025

Are you passionate about delivering exceptional customer service? Do you have a knack for resolving complaints with empathy and skill? If so, our client is looking for a dedicated Complaints Handler to join their dynamic Customer Services team!

Responsibilities

• Provide a professional, responsive service for customer feedback and complaints, ensuring a positive resolution experience.
• Manage a caseload of service requests and complaints, utilising Salesforce to ensure timely resolutions.
• Conduct thorough investigations while showing empathy and understanding, collaborating with staff to address customer concerns.
• Identify areas for improvement from customer feedback and work closely with service heads for enhancements.
• Promote and raise awareness of the feedback process to ensure inclusivity and accessibility.

Qualifications

• A compassionate approach to customer interactions.
• Strong analytical and investigation skills.
• Exceptional planning and organisational abilities.
• A proactive, solutions-driven mindset.
• Excellent interpersonal communication skills, both verbally and in writing.
• Experience in a complaints/resolution team is a plus!

Benefits

• Enjoy a vibrant work environment just 4 minutes from Camden Town train station.
• Contribute to meaningful service improvements that make a real difference to customers.
• Collaborate with a passionate team that values your insights and expertise.

If you're ready to take on this exciting challenge and help enhance customer experiences, we want to hear from you! Apply now to be part of a team that truly values feedback and strives for excellence!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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