Complaints & Information Coordinator

Adecco; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government organization in Greater London is seeking a Complaints and Information Co-ordinator (FOI) to support the day-to-day delivery of its Complaints and Information service. You will assist in coordinating and resolving complaints and provide guidance on statutory procedures. The position offers hybrid working, requiring at least 3 days a week in Barking Town Hall. Suitable candidates will have knowledge of Data Protection and Freedom of Information regulations. This is an initial 3-month contract.

Qualifications

• Working understanding of statutory and corporate complaints procedures and legislation.
• Ability to coordinate and resolve statutory and corporate complaints.
• Knowledge of Data Protection and Freedom of Information requests.

Responsibilities

• Assist in delivering the Complaints and Information service.
• Record and resolve all stage 1 complaints and petitions.
• Provide advice on Data Protection and Freedom of Information requests.
• Process requests from MPs and Council Members.
• Ensure compliance with legislation in providing the service.

Job description

Client

Local Authority in Barking

Job Title

Complaints and Information Co-ordinator (FOI)

Pay Rate

£20.96 an hour PAYE / £27.33 an hour UMBRELLA

Hours

35 Hours a week (Mon-Fri) 9AM-5PM

Duration

Initial 3 month contract

Location

HYBRID WORKING - Minimum 3 days a week in Barking Town Hall

Description

Job Purpose:

• To assist the Customer Feedback Manager in the day-to-day delivery of the Council's Complaints and Information service.
• To assist in the provision of a comprehensive, effective and accessible Complaints and Information service for customers, MPs, Members and senior officers.

Specific Accountabilities of the Role:

• To have a working understanding of statutory and corporate complaints procedures and national legislation regarding the handling and resolution of complaints and information requests.
• To be responsible for the recording, coordination, and resolution of all stage 1 complaints (statutory and corporate) and petitions.
• To provide general advice and information to all staff on Data Protection and Freedom of Information requests.
• To be responsible for the day-to-day processing and resolution of Members of Parliament and Council Member enquiries and requests.
• To provide timely processing of all Freedom of Information, Environmental Information, information and data requests and Subject Access requests, received by the Council.
• To ensure that the Complaints and information service fully complies with the requirements of legislation while providing an excellent level of service to our customers.

Equal Opportunities Statement

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.