Compassionate Funeral Administration Specialist

TribePost Ltd; Saffron Walden; On-site; GBP 26,000 - 29,000; Full time

Job summary

A family-owned funeral service provider in Saffron Walden seeks a Funeral Administrator to support clients during the funeral arrangement process. The ideal candidate should possess excellent interpersonal skills, proven administrative experience, and a flexible approach to working hours. This office-based role involves liaising with clients and stakeholders, processing documentation, and maintaining records. Full training is provided for those new to the funeral profession, and a driving licence is required for occasional travel to other offices.

Benefits

Staff discretionary bonus scheme

Death in service benefit

Uniform provided

Optional Company Pension scheme

Qualifications

• Experience in a customer service environment is essential.
• Previous experience within the Funeral profession is desirable, but training will be provided.

Responsibilities

• Support clients through the funeral arranging process.
• Advise clients on available options and funeral types.
• Liaise with stakeholders to deliver the funeral per client instructions.
• Process funeral paperwork.
• Maintain company funeral records.

Skills

Excellent interpersonal skills

Keen attention to detail

The ability to deliver high levels of customer service

Previous proven administrative experience

Knowledge of Microsoft Office (Word, Publisher, Outlook)

A high standard of written English

Flexible approach to working hours

Ability to multi-task

Good time management

Job description

A family-owned funeral service provider in Saffron Walden seeks a Funeral Administrator to support clients during the funeral arrangement process. The ideal candidate should possess excellent interpersonal skills, proven administrative experience, and a flexible approach to working hours. This office-based role involves liaising with clients and stakeholders, processing documentation, and maintaining records. Full training is provided for those new to the funeral profession, and a driving licence is required for occasional travel to other offices.