Compassionate Concierge for Independent Living Hub

Sanctuary Group; North East; On-site; GBP 21,000 - 25,000; Full time

Job summary

A non-profit organization is seeking a Concierge to support customers at Ashfield Court, Darlington. This role involves managing customer queries, assisting in skill development, and ensuring a positive environment. Ideal candidates will have experience with vulnerable adults and the ability to handle emergency situations. The organization values diversity and inclusion, offering various benefits and development opportunities.

Benefits

Online discounts and rewards

Health and well-being plans

Learning and development opportunities

Qualifications

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse.
• Working under challenging circumstances necessary.
• Confidence in using IT systems.

Responsibilities

• Receive and direct all customer queries.
• Help customers develop life skills.
• Handle emergency situations as needed.
• Ensure excellent service is provided.
• Organise and run social activities occasionally.
• Maintain the security of the service.

Skills

Experience with young people or vulnerable adults

Previous experience under challenging circumstances

Ability to use IT systems confidently

Job description

A non-profit organization is seeking a Concierge to support customers at Ashfield Court, Darlington. This role involves managing customer queries, assisting in skill development, and ensuring a positive environment. Ideal candidates will have experience with vulnerable adults and the ability to handle emergency situations. The organization values diversity and inclusion, offering various benefits and development opportunities.