Companion Animal Account Manager, South East

Zoetis; Uttoxeter; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global leader in animal health is seeking an Account Manager to drive sales and develop strong relationships with veterinary practices and key accounts. The candidate will utilize CRM systems to manage calls and maintain account plans while achieving sales targets. This role requires frequent travel and effective negotiation skills. Join us to contribute to advancing animal care and well-being.

Benefits

Life assurance

Private medical insurance

Professional growth opportunities

Qualifications

• Experience in role dealing directly with customers.
• Experience in a customer-focused industry.
• Professional experiences in sectors outside of Animal & Human Health are welcomed.

Responsibilities

• Sell designated product lines to a portfolio of customers.
• Develop and maintain account plans with veterinarians and business consultants.
• Deliver agreed sales targets and market share gains.

Skills

Customer relationship management

Sales strategy

Negotiation

Market analysis

Job description

Overview

Role Description

Job Title - Account Manager (AM)
Team - International Operations
Business Unit - Companion Animal
Location - UK Field Force / Maidstone / Kent
Reporting to - Area Business Manager (ABM)

Managed Resources • 0 FTE • 0 Budget

Role Purpose

The purpose of this field-based position is to sell designated product lines to an agreed portfolio of Independent customers and Corporate key accounts; veterinary practices and direct to farmers where required. The person in role is required to develop mutually beneficial and productive long-term partnerships with our customers, and to maintain these relationships with the appropriate quantity & quality of activity. This role contributes to the overall success of Zoetis by delivering to at least the sales growth & market share gain targets for the designated product lines and growing the profile and reputation of our business through professional and mutually successful partnerships with the customer.

Responsibilities

• Planning: Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends.
• Develop and maintain account plans in collaboration with Veterinarians, Business Consultants and ABMs.
• Work in close collaboration with Key Account Managers to understand strategy and plans. Deliver on these plans to your corporate customers.
• Ensure customer information and call reports are continuously updated through CRM system in line with national KPI’s.
• Align activities and account plans to marketing programmes and management direction in line with the Solution Selling model.
• Analyse and interpret actual and potential territory/customer sales and growth opportunities to support delivery of sales targets.
• Call activity: Deliver call activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers.
• All booked appointments are entered into the CRM system with a clear pre-call plan included in line with the solution selling model.
• Ensure clear and specific objectives exist for each individual call.
• Deliver relevant marketing messages, product information and programmes consistent with management direction in line with Solution Selling model.
• Proactively identify customer opportunities and capitalize on them.
• Coordinate with colleagues to achieve positive changes to the customers understanding and use of our portfolio of products, services and pricing.
• Accurately record call activity in the CRM system, in line with company guidance.
• Ensure clear and timely follow up plan is in place and actioned.
• Sales: Deliver agreed sales targets, growth and market share gains for specified product lines.
• Use Solution Selling model effectively. Connect customer needs with Zoetis products and services.
• Negotiate to a position of win:win:win. Know the impact on the account holder and the end customer.
• Interact with the customer with the goal of linking Zoetis, our products and our services to the long-term business needs of the customer.
• Relationships: Develop mutually beneficial long-term partnerships with our customers based on high quality interactions and exceptional provision of service.
• Implement bespoke solutions for the customer utilising all available resources and tools.
• Address the specific and individual needs of customers promptly and effectively. React with speed to their needs and requests.
• Contribute to the success of your team by sharing best practice with colleagues and proactively introducing ideas.
• Compliance: Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values, travel & expenses policy and local codes of practise.
• Attain AMTRA qualification within three years of employment with Zoetis.
• Maintain accurate business records including CRM and communicate effectively with the Area Business Manager and other stakeholders.
• Manage allocated customer support budget with tight control to avoid overspends.

Experience & Qualifications

• Experience in role dealing directly with customer
• Experience in a customer focused industry
• Professional experiences gained in industries or sectors outside of Animal & Human Health are welcomed

Travel

High frequency of travel within designated region. Drivers Licence required

Senior Account Manager

Job Title- Senior Account Manager
Team- e.g. Central
Business Unit- e.g. CA & Equine
Location- UK Field Force
Reporting to- Area Business Manager (ABM)
Managed Resources • 0 FTE • 0 Budget

A Senior Account Manager is expected to fulfil all of the above, as detailed in the Account Manager role profile and additionally, consistently fulfil the following Core Responsibilities;

• Demonstrate leadership behaviours such as supporting colleagues, coaching, mentoring, team focus.
• Consistently perform as a role model to Account Managers.
• Proactively share knowledge and expertise with Account Managers.
• Work with other teams and departments on cross functional activities and projects.
• Step up in responsibilities in the absence of the ABM.
• Involvement in and contribution to the company meetings.

Why Join Zoetis?

At Zoetis, we are driven by a singular purpose: to nurture the world and humankind by advancing animal care. As the world’s leading animal health company, we innovate, collaborate, and make a real impact—every day.

• Innovative Science & Technology – Work with cutting-edge solutions that enhance animal health and well-being.
• Global Impact – Join a team that supports veterinarians, farmers, and pet owners worldwide.
• People-First Culture – Thrive in an environment that values diversity, growth, and work-life balance.
• Sustainability & Responsibility – Make a difference in a company committed to a healthier, more sustainable world.

Benefits

• Comprehensive Benefits – Life assurance, group income protection, and a robust pension plan with a generous company contribution.
• Health & Wellness – Private medical insurance, health assessments, dental insurance, and discounted gym memberships.
• Financial Security – Mortgage advice, will writing services, and a share ownership plan with matching contributions.
• Work-Life Balance – Paid annual leave.
• Professional Growth – Industry-competitive salaries, merit-based salary progression, and a global performance bonus.
• Employee Support – Employee Assistance Programme with counselling and 24-hour confidential helpline.

Our Core Beliefs

• Our Colleagues Make the Difference – We invest in our people and their growth.
• Always Do the Right Thing – Integrity and ethics guide everything we do.
• Customer Obsessed – We put our customers at the heart of our business.
• Run It Like You Own It – We take ownership and drive results.
• We Are One Zoetis – Collaboration makes us stronger.

Your passion for animals and science can shape the future. Are you ready to grow with us? ? #Zoetis #JoinUs #AnimalHealth #CoreValues #Careers