Community Program Manager

Gartner; London, Egham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading research and advisory firm in London is looking for a Community Program Manager to manage and enhance C-level executive communities. This strategic role requires building relationships with executives, executing community engagement programs, and utilizing data analytics to improve member satisfaction. Ideal candidates will have 3-5 years of client success experience and a passion for delivering exceptional community programs.

Qualifications

• Minimum 3 to 5 years of client success or sales experience required.
• Business-to-business experience is highly preferred.
• Proven experience building excellent client relationships.

Responsibilities

• Manage and enhance C-level executive communities.
• Foster relationships with community member executives.
• Execute community programs and drive engagement.

Skills

Project management

Client relationship building

Strategic thinking

Community management

Education

Bachelor's degree

Job description

Overview

The Community Program Manager is responsible for managing and enhancing our C-level executive communities. This role requires a strategic thinker with a deep understanding of executive-level engagement and community management. The ideal candidate will possess exceptional project management skills, a strong ability to foster relationships, and a passion for creating impactful experiences for our members.

Responsibilities

• Execute on C-level community and Gartner best practices to recruit, engage, and retain C-level executives.
• Foster strong relationships with community member executives, understanding their needs and priorities and ensuring their active participation.
• Facilitate peer-to-peer interactions and knowledge sharing among community members.
• Collaborate with internal teams to ensure seamless execution of community programs.
• Be responsible for all client-facing aspects of in-person and virtual programs, including communicating with C-level executive members and sponsors.
• Travel to in-person programs an average of 4 times a year, serving as host or MC for in-person programs, which does include some public speaking in front of a live audience.
• Act as the primary point of contact for community members, addressing inquiries and providing exceptional support.
• Partner with content to design high-impact programs that align with the interests and needs of the C-level community.
• Collaborate closely with marketing to drive community growth and member acquisition.
• Utilize data analytics to track community engagement, program success, and member satisfaction.
• Leverage data to identify trends, opportunities, and areas for improvement and prioritization.

Qualifications

• Bachelor's degree preferred if possible
• Minimum 3 to 5 years of client success or sales experience required
• Business-to-business experience is highly preferred
• Proven experience building excellent client relationships and offering value-added, insightful, and strategic insight into their business

What makes Gartner a great place to work? We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status.

Gartner is committed to being an Equal Opportunity Employer and offers accommodations for applicants with disabilities. If you need accommodations, contact Human Resources.

Job Requisition ID: 97655

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