Community Housing Assistant

Home Group Limited; Newcastle upon Tyne; On-site; GBP 26,000; Full time

Job summary

A community-focused organization in Newcastle upon Tyne is looking for a Community Housing Assistant. This role involves building connections within the community, supporting housing managers, and managing processes. The ideal candidate is proactive, organized, and passionate about customer service. Flexible hours and a driving license are required for this position that promises to enhance lives in the community.

Benefits

34 days leave including a 'me day'

Paid volunteering time

Matching pension contributions

Health cash plan savings

Career development and training

Supermarket discounts

Qualifications

• Ability to work independently with a positive attitude.
• Passion for customer service and collaboration across teams.
• Understanding of housing laws and benefits is a bonus.

Responsibilities

• Build community connections through engagement and estate work.
• Support housing managers in caring for local patches.
• Manage voids processes and compliance checks.
• Handle admin tasks including record updates and payments.
• Work flexibly with a mix of office and community time.

Skills

Proactive and well-organised

Great customer service

Comfortable using technology

Job description

Overview

Community Housing Assistant

£25,500 per annum

Permanent, Full Time (37.5 hpw)

Newcastle and West Northumberland area

We can't sponsor you due to certificate limits. We review this regularly.

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Groupawe's housing team in Newcastle and West Northumberland area.

What’s in it for you?

• 34 days leave, (including bank holidays and a “me day”)

• Paid time off for volunteering

• MatchingPension contributions (up to 7%, with life assurance of 3x Basic Salary)

• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

• Career path with development and an excellent training package

• Excellent benefits and rewards including supermarket discounts and travel expenses

Colleagues really matter to us, that9s why were the 10th Best place in the UK for Wellbeing.

Typical day as our Community Housing Assistant

• Build strong community connections through visibility, engagement, and proactive estate work

• Support housing managers in caring for patches and improving neighbourhoods

• Manage voids processes, including liaising with local authorities, inspections, and contractors

• Carry out and record routine safety and compliance checks.

• Handle admin tasks such as updating records, ordering, and arranging payments

You’ll go home each day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK!

Job details

• Proactive, well-organised, and able to work independently with a positive, “can do” attitude

• Passionate about great customer service, with confidence working collaboratively across teams and with partners

• Comfortable using technology to update records; knowledge of housing, law and benefits is a bonus.

• Role involves regular lone working in communities, plus 2 days a week with colleagues in the city centre office.

• Flexible working with mainly Monday to Friday hours, occasional evenings, and freedom to shape your diary.

• A driving licence and vehicle insured for business use is essential (mileage paid).

You9ll also need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

Find out more

Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. You can even learn more aboutourbenefitson our website.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail]