Community Housing Assistant

Home Group; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A community housing organization is seeking a Community Housing Assistant in Barnet and North-East London. The role involves engaging with customers, supporting housing managers, and improving local neighborhoods. Candidates should have a strong customer service ethos and a proactive attitude. Flexibility in working hours and the ability to work independently are essential. This position offers a competitive salary and a range of employee benefits.

Benefits

34 days of leave, inclusive of bank holidays

Paid time off for volunteering

Matching pension contributions up to 7%

Health cash plan benefits

Supermarket discounts and travel expenses

Qualifications

• A positive attitude and ability to work on your initiative.
• Experience or understanding of housing management would be ideal.
• Ability to use technology to update customer records.

Responsibilities

• Engage with customers and improve local neighborhoods.
• Support housing managers and manage voids processes.
• Conduct estate inspections and safety checks.
• Handle administrative tasks and arrange payments.

Skills

Customer service

Proactivity

Organization

Collaboration

Job description

Overview

Community Housing Assistant – 251492

Location: Barnet and North-East London. Permanent, full time (37.5 hpw). Salary £27,082 per annum (£13.85 per hour) plus benefits including a health cash plan.

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Group’s housing team in Barnet and North-East London. As our Community Housing Assistant (CHA) you’re the face-to-face customer contact for our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

What’s in it for you?

• 34 days leave, pro-rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses
• Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing

Typical day as our Community Housing Assistant

• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to know our communities.
• You’ll support our housing managers to look after their patches and help improve local neighbourhoods.
• You’ll support with tasks such as managing voids processes, liaising with local authorities, conducting estate inspections, and engaging with contractors on site.
• You’ll carry out and record routine safety and compliance checks in our buildings and communities.
• You’ll manage admin, update records, and arrange payments for works to be done.
• You’ll go home each day knowing you’ve helped change our customers’ lives for the better, in a Top Ten Great Places to Work in the UK.

You bring

• A “can do” positive attitude, proactive and well organised, able to work on your initiative.
• A real passion for delivering excellent customer service and a genuine desire to help customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers
• The ability to use technology to navigate our systems and update customer records
• An appreciation that this is a role where you’ll spend much of your time lone working in our local estates
• We cannot offer sponsorship for this role.

Our team

Looking for a job where you really belong? Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join Jackie’s team, who come from different walks of life and are here to support you as you make yourself at Home.

Job details

This is a hybrid role. In an average week you’ll spend 4 days working from our communities in Barnet and North London. Offices are in Rayners Lane, Harrow; Douglas Bader Park, Hendon; and Liverpool Street for you to work from.

We mainly work Monday to Friday and sometimes evenings to meet with customers. You’ll shape your own diary. To get from A to B you’ll need a vehicle insured for business purposes, and we’ll pay your mileage.

You’ll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies support us to be our best. Together we make Home Group a great place to work.

If you need adjustments at recruitment, please email [e-mail]

Work Locations

London (Douglas Bader Park) 30A Parklea Close, Douglas Bader Park, Hendon, London NW9 5GJ