Community Housing Assistant

Home Group Limited; Botley; Hybrid; GBP 25,000; Full time

Job summary

A prominent housing organization in Botley seeks a Community Housing Assistant to provide valuable support to the community and collaborate with housing managers. This role offers competitive pay and benefits, including generous leave and a health cash plan. Candidates should have a passion for customer service and an understanding of housing management. Flexible hours and the ability to work from home are part of the offer.

Benefits

34 days leave, rising to 39

Matching pension contribution

Health cash plan

Qualifications

• Passion for delivering excellent customer service.
• Appreciation for lone working in local estates.
• Understanding of housing management and law is beneficial.

Responsibilities

• Build strong connections with local communities.
• Support housing managers in maintaining local neighbourhoods.
• Manage void processes and liaise with local authorities.
• Conduct safety and compliance checks.

Skills

Customer service

Collaboration

Technology usage

Job description

Community Housing Assistant

Earn £12.60 per hour, £24,638 per annum depending on experience and great benefits including a Health Cash Plan.

Temporary contract (9^th October 2026), full time (37.5 hpw), we are flexible on work pattern.

Oxford

We cant offer CoS for this role

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in our Reading Office. As our Community Housing Assistant (CHA) youll provide friendly, face to face support to our communities.

We are looking for the right candidate to lead a project identifying the fly tipping hotspots and working with our fabulous team of housing managers and local professional partners to make our customers feel safe and proud of the communities where they live.

What youll do

• Through visibility, engagement with customers and proactivity on our estates, youll build strong connections and gain a deep understanding of our communities
• Youll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.
• Youll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.
• Youll carry out and record the routine safety and compliance checks in our buildings and communities.
• Youll also manage the admin updating records, ordering, and arranging payment for works to be done.

Why join us

This is more than a job, its a place where you feel valued. With our learning and development offer, and support from friendly colleagues, youll make a real difference every day!If youre ready to leave behind the ordinary, do something that really matters.Be part of one of the UKs top 10 Great Places to Work!

You have

• An appreciation that this is a role where youll spend much of your time lone working in our local estates
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• An understanding of housing management, housing law and universal credit would be ideal, but theyre not deal breakers!
• The ability to use technology to navigate our systems and update customer records

Stronger together

We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work!

The practical bits

Youll spend approximately 3 days working in our neighbourhoods and two days from home, we also meet on teams weekly and in person at least once per month.

There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview

We mainly work Monday to Friday and work occasional evenings to meet with customers. Youll be able to shape your own diary.

Youll need a vehicle insured for business purposes. Well pay your mileage

Youll need a Standard DBS check done, which we also pay for

Whats in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a me day)
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Instant pay access with Stream

Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more

find out about us

and for help to apply. Sometimes we close a job early, so dont delay or you might miss out.

Finally, do let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at

Central Rented Portfolio 605

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