Communications & Stakeholder Manager -UK

Shell; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A major global energy company in the UK is hiring for a Communications & Stakeholder Manager. This role entails leading integrated communications and stakeholder engagement, managing crisis preparedness, and developing strategic reputational plans. Ideal candidates should have extensive experience in senior communications roles, excellent writing skills, and a strong network in stakeholder engagement. The position offers a flexible working environment, competitive salary, and opportunities for personal and professional growth.

Benefits

Flexible working hours

Competitive salary

Paid parental leave

Professional development opportunities

Qualifications

• Experienced in managing reputational issues in multinational contexts.
• Strong relationships within communications and stakeholder networks.
• Proven ability to lead teams and manage budgets.

Responsibilities

• Lead Shell's integrated communications and stakeholder engagement strategy.
• Drive the UK's reputation strategy in collaboration with other departments.
• Manage crisis response and social performance for UK assets.

Skills

Stakeholder engagement

Content creation

Crisis preparedness

Communications strategy

Social performance management

English writing skills

Education

Extensive senior communications experience

Job description

Where you fit in

As Communications & Stakeholder Manager, you will lead Shell UK's integrated communications and stakeholder engagement strategy covering all channels (digital, social, owned, earned, and paid) and build a valuable strategic network of stakeholders that matter to Shell with non-governmental stakeholders. You will craft compelling narratives, deliver high-impact campaigns, and build networks that enhance Shell's reputation and position in the UK. You will also oversee corporate relations support for Shell in Scotland, including social performance activities, and act as a key partner in crisis preparedness and response.

What you’ll be doing

You’ll be part of the senior UK Corporate Relations leadership group and a close partner to Government & Policy, Social Investment, Group Media Relations, and the UK Country Chair team operating as one integrated function in service of the UK Country Strategy and Group priorities.

• Strategic communications leadership: Own Shell's UK country internal and external communications strategy; deliver integrated campaigns aligned to UK Country and Group priorities
• Stakeholder engagement: Lead engagement plans for the UK Country Chair team; build and maintain strategic networks with opinion leaders and influencers
• Reputation planning: Drive UK reputation strategy and integrate with social investment and government & policy for a campaigning approach
• Content & channels: Oversee creation of bold, best-in-class content across platforms; champion data-driven channel strategies and emerging technologies (including AI)
• Social performance: Lead social impact management for UK assets/projects; ensure continuous improvement and assurance activities (e.g. internal community impact audits)
• Crisis preparedness: Act as Shell UK country communications lead for crisis response and emergency preparedness for assets
• Leadership & operations: Manage a team of six plus contractors; oversee a significant creative/content budget and Shell's British Cycling sponsorship; set strategy for agency support
• Executive enablement: Coach senior leaders on communications and engagement strategies; advise on communications and cultural transformation

What you’ll bring

• Extensive years of experience in senior communications roles‑agency, in-house, or journalism with significant experience managing complex reputational issues in multinational contexts
• Proven ability to lead teams and manage budgets, mastery in stakeholder engagement and content creation
• Strong relationships within communications and stakeholder networks; appetite to grow Shell's strategic influence
• Experience in social performance management preferred
• Excellent English writing skills (speechwriting, media tactics, creative content)
• Measurement-driven approach, including stakeholder analysis and market intelligence
• Willingness to travel within the UK and attend occasional out-of-hours engagements

Strategic Diligence

• Contextual understanding of macro trends, policy, and audience insight; ability to shape short‑ and long‑term strategies
• Reputation instincts—mitigating risk while positioning Shell as a trusted, credible voice
• Stakeholder orchestration for integrated outcomes; building transformative partnerships
• Outcome-based planning with agile course correction; integrated measurement and evaluation

Effective Communication

• Mastery in communications planning and execution; coaching senior leaders and role‑modeling cross‑functional partnership
• Outcome‑based advocacy across complex environments; trust‑based relationships with diverse viewpoints
• Best‑in‑class content creation and storytelling; integrated channel strategy leveraging analytics and tech

Risk & Opportunity Management

• Ability to identify reputational and social opportunities that differentiate Shell; design integrated campaigns and partnerships
• Translate external risks/opportunities into actionable insights for senior executives and business units

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another.

You'll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together
• Continuously grow the transferable skills you need to get ahead
• Work at the forefront of technology, trends, and practices
• Collaborate with experienced colleagues with unique expertise
• Achieve your balance in a value‑led culture that encourages you to the best version of yourself
• Benefit from flexible working hours, and the possibility of remote/mobile working
• Perform at your best with a competitive starting salary and annual performance related salary increase — our pay and benefits packages are considered to be among the best in the world
• Take advantage of paid parental leave, including for non‑birthing parents
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
• Grow as you progress through diverse career opportunities in national and international teams
• Gain access to a wide range of training and development programmes

Note: As part of your application, please submit a motivation letter along with your resume. The motivation letter should outline your reasons for applying to this position and how your skills and experiences align with the job requirements. This will help us better understand your interest in the role and your suitability for the position.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Shell in The United Kingdom

Shell is a vital contributor to the UK, supporting energy security, jobs and economic value. We provide energy to fuel homes, hospitals, schools, vehicles, machinery and factories. Our history here dates back over 125 years. A UK‑headquartered global energy leader, and leading FTSE multinational, we are active across the country's energy system.

DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.