Communication Coordinator

Mitie Cleaning & Hygiene Services; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading facilities management company in the UK is seeking a Communications Coordinator to design and implement communication strategies aimed at improving engagement and stakeholder relations. The ideal candidate will have excellent communication skills, a creative approach, and experience in multi-site environments. This role involves managing internal communications and collaborating with various departments to drive positive engagement. Competitive salary and benefits available.

Benefits

Virtual GP access

Flexible lifestyle benefits platform

High street discounts

Cycle-to-work scheme

Enhanced pension contributions

Qualifications

• Experience in a multi-site communication role, preferably within Facilities Management.
• Strong ability to communicate technical or safety-critical information clearly.

Responsibilities

• Manage an engaging communications blueprint for operational areas.
• Develop collateral with the design team for internal engagement.
• Lead communications on service disruptions and safety matters.

Skills

Excellent written and verbal communication skills

Creative & strategic communicator

Ability to work independently

Strong attention to detail

Experience in leading communication campaigns

Calm under pressure

Tools

Canva

Adobe InDesign

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Better places, thriving communities.

💼 Position: Communications Coordinator

📍 Location: NATS - Fareham - Whiteley

🕐 Working Hours: Monday to Friday, 8am - 5pm

Here at Mitie we have an exciting new opportunity for a creative and motivated individual to join our team as a Communication Lead! In this role you would be responsible for working closely with key external stakeholders, developing and performing communication plans which deliver key messages that drive transformational change to generate exceptional Net Promoter Scores. You'll work closely with NATs and Mitie colleagues to drive employee engagement at NATs, reporting into the Accounts Operational Services Manager at Mitie.

Main Duties

• Manage an engaging communications blueprint, that supports the Account to embed structured and compelling communication plans across all operational areas.
• Work with Group Communications, Group Marketing and HR to ensure alignment of strategy, messages and brand to deliver robust communication plans.
• Create case studies & stories that showcase best practice and success, for sharing with Client, Contract and Group.
• Work with key internal stakeholders across the senior leadership and operational teams for the Account to understand key communication challenges, including how we most effectively communicate with central, operational and front line teams.
• Develop a communication plan aimed at informing and engaging audiences, driving positive safety behaviours, and promoting consistent, clear FM messages.
• Lead communications relating to: Planned maintenance and capital works, service disruptions and changes, Health & safety matters and building closures, access changes, and facilities availability.
• Create an annual Communication Plan, with clear targets and timelines, aligned to business objectives.
• Develop collateral with the design team to enhance and transform how we engage with Mitie Team Members at all levels of the organisation both internally and into our client organisation.
• Work closely with client charity panel and key stakeholders to support with targeted communications output on fundraising initiatives, design marketing material, capture content and support with social value opportunities.
• Design, manage and coordinate a number of events on the account aligned to the Comms Plan to drive enlightenment and engagement.

What We Are Looking For

• Experience in a multi-site Communication role, preferably within Facilities Management, estates, operations, or a similarly complex environment.
• A creative & strategic communicator.
• A team player with the ability to work independently.
• Excellent written and verbal communication skills.
• Experience of leading and managing communication campaigns.
• Strong ability to communicate technical or safety‑critical information clearly and calmly.
• Knowledge of Canvaor, Adobe InDesign, and other creative software packages is highly desirable.
• Experience using Microsoft Word, Excel and Powerpoint.
• Strong attention to detail without losing sight of the bigger picture.
• Calm and credible under pressure.
• High levels of integrity and professionalism.

This opportunity is perfect for an organised and driven individual with a creative flare, if this role sounds of interest to you, please apply today!

Benefits

Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at [e-mail].

About Mitie

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team

Together our diversity makes us stronger.

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