Commis Waiter/ess

Six Senses London; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel brand in the UK is seeking a Commis Waiter/ess to provide exceptional service and support Food & Beverage Management. The ideal candidate should have experience in a similar operational role and a hospitality diploma is preferred. This position involves taking guest orders, ensuring high standards of service, and a commitment to upholding the brand's values. The role offers competitive salary and attractive benefits.

Benefits

Competitive Salary Package

Up to 33 Days of Paid Holiday

Global Career Development

Hotel & Dining Discounts

Complimentary Nights at Six Senses

Enhanced Family Leave

Comprehensive Financial Protection

Holistic Wellbeing activities

Travel Season Ticket Loans

Medicash Plan

Community & Volunteering Opportunities

24/7 confidential support services

Qualifications

• At least 1 year experience in a similar operational setting.
• Familiarity with Food and Beverage terminology and operations.
• Fluent in English with preference for additional languages.

Responsibilities

• Support Bar & Restaurant activities and maintain service standards.
• Take guest orders and provide exceptional service.
• Communicate guest feedback and inquiries to management.

Skills

Customer service

Attention to detail

Teamwork

Education

High school diploma or equivalent

Hospitality diploma/degree from a recognized hospitality school

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

MICROS/point of sale systems

Job description

As Commis Waiter/ess, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Commis Waiter/ess, I will support Food & Beverage Management and assume responsibility for the efficient operation in the following:

• Support Bar & Restaurant activities, running food & beverage, clearing, execution of table maintenance or back of house maintenance as required.
• Take guest orders from any food & beverage outlet.
• Provide exceptional service at all times following standards and steps of service.
• Greet guests on arrival and conduct welcome and check-in procedures in an efficient and friendly manner.
• Answer outlet telephone courteously and efficiently.
• Inspect condition and cleanliness of menus and wine list, ensure designated amounts are available, and update menus or wine lists as changes occur.
• Work with an empathetic attitude and if there is any problem which cannot be handled, must contact Management.
• Maintain the guest recognition program, taking special care with food likes and dislikes and allergies or special dietary requests.
• Communicate guest feedback, inquiries, and comments. Follow up with management.
• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
• Have good knowledge of all F&B outlets opening hours.
• Maintain a high standard of personal appearance, grooming, and hygiene.
• Knowledge and strict adherence to LQA standards.

What’s in it for you?

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including:

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing – Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
• Medicash Plan – Claim back healthcare costs and access to a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Give a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

To execute the position of Commis Waiter/ess, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint, Outlook. I am also familiar with various hotel systems including MICROS/point of sell platforms. I have knowledge of hotel policies on discounts/food promotion.
• I am familiar with Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes, inventory control.
• Fluent in English; understanding that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Commis Waiter/ess at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.