Commercial Team Leader

SF Recruitment; West Midlands; On-site; GBP 29,000 - 35,000; Full time

Job summary

A recruitment agency in the West Midlands is seeking a Commercial/Sales Team Leader to oversee the Commercial Support Team's operations. In this role, you will lead efforts to meet financial targets, execute business development campaigns, and ensure exceptional customer service. You will also coach and support team members to enhance performance. Ideal candidates will have strong telephone sales skills, effective leadership abilities, and a passion for developing their team's potential. This is a full-time, site-based position offering a competitive salary of £35,000.

Qualifications

• Proven ability to forecast and report against sales targets.
• Effective team development skills to ensure service delivery.
• Self-motivated with a passion for team performance.

Responsibilities

• Lead day-to-day operations of the Commercial Support Team.
• Deliver financial and activity-based targets.
• Execute business development campaigns.
• Manage internal sales performance and ensure timely follow-up.
• Collaborate with other departments for customer satisfaction.
• Coach and motivate team members.
• Ensure administrative processes are completed accurately.
• Participate in key HR functions.
• Provide performance reporting and analysis.

Skills

Telephone sales capabilities

Leadership skills

Communication skills

Organizational skills

Problem-solving abilities

Job description

SF Recruitment have partnered with an organisation in Smethwick who are looking to recruit a Commercial/Sales Team Leader on a permanent basis.

Salary: £35,000

Working pattern: full time site based Monday to Friday

To lead and manage the day-to-day operations of the Commercial Support Team, ensuring consistent productivity and achievement of performance targets. This role requires a strong understanding of the internal sales function in order to align with team goals, step in effectively during absences, and drive team success through proactive leadership.

What You Will Do

• Deliver financial and activity-based targets set by the Commercial Support Manager, including new product revenue and service proposition goals.
• Execute planned business development campaigns with professionalism and high standards.
• Lead and manage the performance of internal sales, ensuring all inbound sales opportunities are accurately captured, logged waarden and followed up in a timely manner.
• Collaborate effectively with the wider sales organisation, including Business Development Managers and Technical Managers, to ensure cohesive execution of sales strategies.
• Liaise with business segments and cross‑functional departments to maintain exceptional customer service and resolve issues promptly.
• Coach, mentor, and motivate team members to maximise individual and team performance, fostering a high‑performance culture.
• Ensure all administrative processes, including the use of tools like Salesforce, Credit Control, and Contract Admin, are completed accurately and in compliance with company standards.
• Participate in key HR functions such as recruitment, performance reviews, employee relations processes (ERPs), and disciplinary actions, in collaboration with the Commercial Support Manager.
• Provide regular performance reporting and analysis to support strategic decision-making.

What We Are Looking For

• Strong telephone sales capabilities with a proven ability to forecast and report against sales targets.
• Effective leadership and team development skills – breaking down objectives and tasks to ensure delivery of market‑leading service and support.
• Excellent communication, organisational, and problem‑solving abilities.
• A self‑motivated individual with a passion for developing others and driving high standards of performance across the team.