Commercial Support Specialist

Insulet; City Of London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading medical device company is seeking a Commercial Support Specialist in London. This role involves liaising with NHS stakeholders, managing customer journeys, and optimizing processes. Candidates should have strong interpersonal skills, prior experience in stakeholder management, and be familiar with commercial data reporting. The position is hybrid, requiring three days in the office.

Qualifications

• Strong interpersonal communications, both oral and written.
• Self-starter who needs minimal direction; extremely flexible and personable.
• Proficient in using virtual communication computer systems.

Responsibilities

• Act as the interface between Sales, Customer Care and Commercial.
• Own and host regular review meetings with key NHS stakeholders.
• Manage relationships and support the Insulet end-to-end journey.
• Execute, collate and deliver key commercial management data.
• Manage large NHS purchasing contracts and renewals.
• Support commercial functions during regional product launches.
• Drive efficiency across the UK BENELUX region.

Skills

Professional meeting skills (Virtual and F2F)

Commercially minded

Experience in Customer Service / Stakeholder Account Management

Conflict resolution

Prioritization and time management proficient

Process driven and change mindset

Familiar with Salesforce.com

Education

A-Level or equivalent qualification

Prior industry/commercial experience

Knowledge and experience of the NHS

Fluent in English

Tools

MS Excel

MS Outlook

Virtual communication systems (Zoom, Microsoft Teams, WebEx)

Job description

Position Overview

Position Overview: The Commercial Support Specialist will be responsible for the efficient and professional delivery of administrative processes to support the Commercial function, as well as providing support to external NHS stakeholders throughout their end-to-end Insulet journey. This process driven and skilled individual will be responsible for the tactical delivery of customer facing support, provision and delivery of key commercial data and optimisation of process efficiencies across the UK BENELUX region with the aim of driving revenue, growth and customer success with Insulet and Omnipod therapy.

Responsibilities

• Acting as the interface between Sales, Customer Care and Commercial from an NHS stakeholder perspective, both payer and clinical
• Owning and hosting regular review meetings with key NHS stakeholders, both payer and clinical, managing relationships and supporting them with their Insulet end to end journey
• Working cross functionally where needed to support the end-to-end customer journey
• Using the existing reporting framework, execute, collate and deliver key commercial management data on a weekly, monthly and quarterly basis to NHS stakeholders, both payer and clinical
• Ownership and management of large NHS purchasing contracts, via regular monitoring to ensure validity, tracking renewal requirements on a weekly/ ad hoc basis
• Responsible for obtaining, implementing and managing financial year-end, contract renewals and all implementation activities
• Supporting the Commercial function with one off / ad hoc activities during regional product launches with creation, implementation and management of localized operational processes. Reviewing existing operational processes and pathways to identify optimization opportunities, working with the NHS key stakeholders to implement the necessary changes
• Driving consistency, standardisation and simplicity in all activity across the UK BENELUX region where appropriate

Key Decision Rights

• First point of contact for commercial customer account queries from external and internal stakeholders

Required Leadership/Interpersonal Skills & Behaviors

• Strong interpersonal communications, both oral and written
• Self-starter who needs minimal direction; extremely flexible and personable

Required Skills and Competencies

• Professional meeting skills (Virtual and F2F)
• Commercially minded
• Experience in Customer Service / Stakeholder Account Management
• Conflict resolution
• Prioritization and time management proficient
• Process driven and change mindset
• Familiar with Salesforce.com

Education and Experience

• A-Level or equivalent qualification
• Prior industry/commercial experience essential
• Knowledge and experience of the NHS, service delivery and current pathways
• Fluent in English
• Highly competent in the use of virtual communication computer systems e.g., Zoom, Microsoft Teams, WebEx etc.
• Proficiency with computers, especially MSExcel & MSOutlook

Additional Information

• The position is hybrid at our London office for 3 days per week
• Occasional business travel may be required to Insulet regional locations for internal business meetings as and when required (no more than quarterly)

#LI-Hybrid #LI-JW1

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

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