Commercial Strategy & Planning Manager

American Express Global Business Travel; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global travel management company is seeking a strategic leader to drive initiatives in commercial strategy, focusing on SME markets and customer insights. The role demands a minimum of 5 years in strategy with excellent analytical and stakeholder management skills. Flexible benefits, travel perks, and opportunities for professional development are offered.

Benefits

Flexible benefits including health insurance and retirement plans

Travel perks from major travel providers

Access to over 20,000 learning courses

Inclusion initiatives and community groups

Qualifications

• 5+ years of experience in commercial strategy or business planning.
• Consistent track record of crafting commercial growth strategies.
• Strong understanding of SME markets and segmentation.

Responsibilities

• Lead and coordinate strategic initiatives.
• Partner closely with stakeholders across various teams.
• Support operationalization of initiatives for competitive advantage.

Skills

Commercial strategy experience

Strong analytical skills

Stakeholder management

Understanding of SME markets

Cross-functional transformation

Proficiency in PowerPoints

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Commercial Strategy & Planning teams plays a pivotal role in driving our strategic power plays by shaping, orchestrating, and driving the commercial strategy that underpins our growth ambitions. It is cross-functional, fast-paced and we work on GBT’s most challenging strategic projects delivering for senior stakeholders.

This role focuses on the ‘Go Big on SME’ and ‘Champion Customer Obsession’ powerplays, where you will gain exposure to a wide range of functions, driving strategic initiatives that have real bottom-line impact.

What You’ll Do on a Typical Day

• Lead and coordinate strategic initiatives, ensuring delivery against milestones, KPIs, and business outcomes while maintaining a strong change management and communication rhythm.

• Partner closely with stakeholders across Strategy, Finance, Product, Marketing, Sales, and Customer Success to align on priorities, track execution, and ensure coherence across all commercial initiatives

• Support build and operationalisation of initiatives that deliver competitive advantage across targeted customer segments

• Embed customer insights and feedback loops into strategy formulation to ensure our offerings and experiences are deeply aligned with customer needs and evolving expectations.

• Help redefine the commercial operating model (people, process, and technology) to support our ambition of software and services leadership - ensuring alignment of roles, workflows, and systems to drive scalable growth.

What We’re Looking For

• 5+ years of experience in commercial strategy, business planning, or go-to-market roles, ideally within B2B, consultancy or software & services organizations

• Consistent track record of crafting and accomplishing commercial growth strategies that deliver measurable business impact

• Strong understanding of SME markets, segmentation, and value drivers, with the ability to translate insights into actionable go-to-market plays

• Demonstrated experience driving cross-functional transformation initiatives involving people, process, and technology change

• Highly analytical, structured thinker with strong problem-solving, and data-driven decision-making skills

• Excellent stakeholder management and influencing skills, able to drive alignment and action across diverse teams

• Experience in deploying or optimizing commercial governance frameworks, operating models, and performance dashboards is an advantage

• Familiarity with AI, automation, or digital enablement tools for sales and marketing transformation preferred

• Proficient in PowerPoints to align stakeholders and drive key decisions at speed

Location

London, United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;