Commercial Sales Administrator

Hozelock; West Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading gardening solutions company based in the West Midlands is seeking a Sales Administration Coordinator to manage customer pricing, process orders, and support the external sales team. The ideal candidate will have experience in sales administration, be proficient in Microsoft Office Suite, and possess strong organizational and communication skills. This role involves maintaining customer databases and ensuring customer satisfaction throughout the order process.

Qualifications

• Previous experience in sales administration or relevant administrative roles.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Maintain and update external customer databases, ensuring accuracy.
• Process incoming sales orders efficiently and accurately.
• Support sales team with administrative tasks.

Skills

Organizational skills

Multitasking

Proficiency in Microsoft Office Suite

Excellent communication skills

Proactive approach

Job description

Job Purpose

Responsibility for updating international/national customer pricing and customer product information. Processing sales orders and shipments and ensuring customer expectations are exceeded throughout the season.

Key Duties and Responsibilities

Customer Relationship Support

• Maintain and update external customer databases, ensuring all information is accurate and up-to-date.
• Maintain and update internal customer pricing.
• Creation of new customer accounts within SAP ERP system.
• Respond to customer inquiries and provide assistance with product information/image requests.
• Maintain strong relationships with existing clients to foster loyalty and retention.

Order Management

• Process incoming sales orders efficiently and accurately.
• Obtain credit approval from nominated wholesalers.
• Support allocation and release of sales orders to distribution centre.

Collaboration with External Sales Team

• Support the sales team with administrative tasks, including supplying order/product information.

Document Management

• Organize and maintain physical and electronic files related to customers and sales orders.
• Ensure compliance with company policies in all documentation processes.

Continuous Improvement Initiatives

• Identify areas for process improvement in commercial sales administration and propose solutions.

Qualifications

• Previous experience in sales administration or relevant administrative roles.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software.
• Excellent communication skills, both written and verbal.
• A proactive approach and the ability to work independently as well as part of a team.

Person Profile

• Persuasive
• Self-motivated
• Happy to use own initiative
• Organised
• Good team player
• Good verbal and written communicator