Commercial Relationship Manager - Inward Investment

Metro Bank Plc; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading financial institution in London is seeking a Customer Relationship Manager to grow a portfolio by providing outstanding service and managing a team. The ideal candidate will possess excellent people and communication skills, fluency in English and possibly another language, and a strong attention to detail. This role offers hybrid working and a competitive salary with various benefits including a discretionary annual bonus.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Qualifications

• Experience in customer service and team management.
• Ability to communicate complex information simply.
• Knowledge or quick learning capabilities in commercial banking.

Responsibilities

• Grow customer portfolio and income through exceptional service.
• Build an internal network to support customers and colleagues.
• Manage and coach a small team to deliver superior service.
• Prepare credit proposals and ensure onboarding details are accurate.
• Identify and implement process improvements.

Skills

Great people skills

Fluency in English and additional languages

Great communication skills

Attention to detail

Knowledge of commercial banking services

Job description

We have been named a Top 10 “Most Loved Workplace” for the second year running! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do

• Grow your portfolio of customers, as well as the income from the portfolio, by delivering outstanding customer service
• Manage, influence and build an internal network across Metro Bank to ensure a one team approach for customers and colleagues
• Develop an external network of introducers, accountants, lawyers, chambers of commerce
• Manage/lead a small team, directing and coaching them to deliver excellent customer service and develop to their next role
• Liaise on a regular basis with customers, prospective customers and introducers directly, including face-to-face meetings
• Prepare and propose credit limits for customers
• Attend to every detail when onboarding, or carrying out ongoing due diligence on customers,
• Adhere to Metro Bank’s financial crime policies
• Identify where processes could be improved and to improve them
• Work at pace

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need

• Great people skills
• Fluency in English and ideally one or more additional language(s) – preferably Japanese, German, Dutch, French, Cantonese/Mandarin, Spanish
• Great communication skills, both verbal and written, and the ability to convey complex information simply
• Attention to detail
• Either be knowledgeable with commercial banking services or have a proven record of learning fast, eg foreign exchange, Commercial Online Banking, Invoice Discounting, Asset Finance

Benefits

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!